The fifth busiest airport in Germany, Hamburg serves more than 100 European and long-haul destinations. To underline its approach to modernising technology in order to enhance the smoothest possible passenger experience, the airport has selected Amadeus Flow to manage passenger services end-to-end.

By moving more than 200 workstations to the cloud with Amadeus Cloud Use Service (ACUS), ground handling agents will be able to easily and reliably access any airline system they need at key service points like check-in, boarding and lost & found desks.

The primary driver behind this new installation of a common use system is a simplified approach to technology. By moving to the new cloud service, Hamburg Airport and its airline partners can replace multiple costly, fixed network connections with robust internet links. It also means that the airport no longer needs to host and maintain airline systems locally on its own servers. Taking this flexible cloud approach to IT reduces costs and frees the airport to focus on other priorities.

“Replacing Common Use infrastructure is a major decision for any airport,” said Martin Fritzsche, Team Leader Systems Aviation Development at Hamburg Airport. “Following a rigorous tender process, we are confident that Amadeus’ cloud technology will significantly simplify our approach to IT. This upgrade will contribute to a smoother experience for our airline customers and their passengers.”

Passengers will also be able to pay for airline products quickly and easily at key service points using Outpayce Airport Pay and when paying for ancillary services including extra baggage or seat upgrades they will be able to pay using a wide range of cards and mobile wallets such as Apple Pay or Google Pay.

Meanwhile, Yannick Beunardeau, Senior Vice President Airport & Airline Operations EMEA added: “The move to the cloud is accelerating as more airports recognise that a simplified approach helps to lower costs and increase the pace of innovation. If airlines decide to add new passenger service ideas at Hamburg in the future, like payments, it will now be much quicker and easier for them to do so.”

The agreement also sees Hamburg adopt Amadeus Smart Message, a modern internet protocol message exchange, to replace costly legacy baggage messaging system across the airport.

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