Passengers travelling through Pristina Airport in Kosovo will now be able to check-in and drop bags independently with Amadeus’ solutions.
The Kosovo hub has been steadily modernising its services since the government entered a 20-year franchise with infrastructure management specialist, the Limak Group in 2011. In line with that agreement, in 2018 the airport had already deployed Amadeus’s Altea Departure Control for Ground Handlers and Baggage Reconciliation System to improve services while reducing costs by 20%.
“With the COVID-19 pandemic travellers demand on automated, quick, convenient and contactless experience at the airport, which is why we’re giving them the option to do self-service bag drop. It is the most important step as it drastically reduces crowding and complements our high rate of online check-in, which is already over 90%,” said Gökmen Aritay, COO, Pristina Airport.
The latest phase of modernisation will see Pristina upgrade its self-service check-in and bag drop so passengers benefit from a smooth experience and can take greater control over every stage of their journey through the airport.
The project will see 10 Auto Bag Drop (ABD) units from ICM Airport Technics, an Amadeus company, deployed for the benefit of airlines and their passengers in time for the summer season. The ABD units will help to automate the process of check-in and bag drop, whilst reducing interpersonal contact as a response to COVID-19. They will be implemented as a retrofit solution, equating to a third of Pristina’s traditional check-in counters.
Richard Dinkelmann, CEO, ICM Airport Technics, an Amadeus company commented: “Despite the challenging environment airports continue to prioritise an automated passenger experience. Contactless, biometrics and self-service are key tools to help airports restore traveller confidence whilst lowering operational costs. We’re pleased to expand our partnership with Pristina to deliver on its vision for a safer, more automated airport.”