France’s second busiest air transport hub, Nice Côte d’Azur Airport, has developed a technological solution with its partners to allow passengers a touchless check-in service using their mobile phone.
The self-service check-in system will be available to passengers from Monday 6 December for a two-month trial period. The innovative solution is the result of a collaboration between the airport’s technical and IT services and its partner EASIER, with passengers able to operate the self-service check-in using their smartphones.
Passengers need to scan a QR code displayed on the screen to control the check-in process remotely. They can then manage their airline and flight selection, passsenger and baggage check-in, as well as print boarding passes and bag tags.
To reassure passengers with privacy concerns, the kiosk recognises a passenger’s smartphone via a Wi-Fi connection activated by the QR code. The kiosk is then ‘locked’ so that only this user can control it. If the passenger does not interact with it for 20 seconds or they move too far away without completing the operation, the kiosk cancels and becomes available again. This means a second passenger can’t take over aa process that another passenger has started.
During the trial phase the service is available for passengers travelling with Air France and Air Corsica.
“Alongside improved air filtration within our terminals, optimised conditions to ensure preventive measures are respected, and continuous operations to disinfect surfaces, this additional measure will help to reduce the risk of spreading the virus. We believe that protecting passenger health will remain a key consideration for air transport in the future, and we intend to do everything possible to help passengers, ground staff, flight crew and everyone working at our airport feel safe,” concluded Franck Goldnadel, Chairman of the Board of Directors of Aéroports de la Côte d’Azur.