Airports Council International (ACI) World has celebrated its 100th airport – Mae Fah Luang Chiang Rai International Airport in Thailand – being accredited in its Customer Experience Accreditation programme.
Delivered in partnership with Amadeus, the programme equips airports with the tools and strategies to elevate customer experience management. Participating airports undergo a comprehensive assessment and training process, encompassing stakeholder engagement, employee development and service improvement initiatives. Accreditation on the programme provides a vital framework for airports, service providers and stakeholders to align on common objectives and cultivate a shared vision for customer experience excellence.
“As Mae Fah Luang Chinag Rai International Airport joins the prestigious roster of airports accredited in the ACI World Customer Experience Program, it underscores its position as a global leader in airport management and its commitment to providing passengers with unparalleled service and experiences,” said Luis Felipe de Oliveira, ACI World Director General.
He was joined by Airports of Thailand President, Dr Kijmanawat Kerati, who said: “We take immense pride in our dedication to creating a culture of customer-centricity and continuously enhancement of service quality. We are committed to prioritising the needs of our passengers and delivering excellence in every aspect of the passenger experience.”
