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customer experience Archives - Regional Gateway

SITA passenger processing technology

Kaohsiung International Airport appoints SITA to deploy next-gen passenger processing equipment

By Chloe GreenbankAirports, Featured, NewsNo Comments
Photo: SITA A seven-year deal between travel technology giant, SITA, and Kaohsiung Airport, is set to revolutionise the passenger experience. The agreement will see SITA implement an enhanced passenger experience...
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October 20, 2025

Regional airports recognised for their excellence in customer service

By Chloe GreenbankAirports, Featured, NewsNo Comments
Airports Council International (ACI) World has named the winners of its annual Airport Service Quality (ASQ) Awards with multiple small regional hubs recognised for their excellence in customer experience. Delivered...
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March 10, 2025

Vilnius opens new departure terminal following mass testing phase

By Chloe GreenbankAirports, Featured, NewsNo Comments

Vilnius Airport welcomed 1,000 volunteers earlier in January in line with a mass testing  phase for its new departure terminal ahead of its opening on 4 February. The volunteers, who…

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February 4, 2025

ACI World urges airports to ensure they are fully accessible for all travellers

By Chloe GreenbankAirports, Featured, InsightsNo Comments
Airports Council International (ACI) World’s Airports and Accessible Travel: A Practical Guide is aimed at improving accessible travel for all passengers. During last week’s ACI Customer Experience Global Summit, which...
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September 30, 2024
Mae Fah Luang Chiang Rai Aiport in Thailand supplied by ACI

Chiang Rai hub is 100th airport accredited on ACI’s customer experience programme

By Chloe GreenbankAirports, Featured, NewsNo Comments
Airports Council International (ACI) World has celebrated its 100th airport  - Mae Fah Luang Chiang Rai International Airport in Thailand - being accredited in its Customer Experience Accreditation programme. Delivered...
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April 23, 2024
Abeid Amani Karume Int. Airport

Egis congratulates Zanzibar’s Abeid Amani Karume Airport on its customer service win

By Chloe GreenbankAirports, Featured, NewsNo Comments
Airport operator, Egis/ SEGAP, has congratulated Zanzibar's Abeid Amani Karume International Airport (AAKIA) for winning a Best Airport Award in the 'Under 2 million passengers' category at the 2023 Airports...
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March 18, 2024

ACI World’s ASQ Awards highlight the success of regional airports

By Chloe GreenbankAirports, Featured, NewsNo Comments
"A happy customer is a repeat customer" is a basic rule of business. So it's great to see regional airports across the globe well represented in ACI World's 2023 Airport...
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March 12, 2024

X-1FBO’s Management System sets new standard for efficient airport operations

By Chloe GreenbankAirports, Business Aviation, Featured, NewsNo Comments
At the end of 2023, aviation technology innovator, X-1FBO, launched its purpose-built X-1 Landing System - an airport focused solution integrating automated aircraft tracking data, smart invoicing and payment processing...
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January 16, 2024

ACI World Customer Experience Global Summit 2021: Evolution of industry leading ASQ programme

By Chloe GreenbankAirports, Featured, NewsNo Comments
Airports Council International (ACI) World in partnership with Amadeus has celebrated the winners of this year's Airport Service Quality (ASQ) awards during this year's Customer Experience Global Summit, which is...
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September 9, 2021

London Southend welcomes return of canine companions back to the terminal

By Chloe GreenbankAirports, Featured, NewsNo Comments
London Southend Airport has once again welcomed the AirPaws team of dogs and their handlers to its terminal to help calm anxious passengers and staff. The medical profession endorses findings...
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September 7, 2021
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