Australia’s Perth Airport continues to roll out new COVID-safe initiatives and practices through its car parks and terminals to keep passengers and staff safe. This includes reducing touchpoints and promoting physical distancing as well as hand hygiene.
“In FY21, almost 5.9 million people travelled through our terminals without a single COVID-19 breach,” said Kate Holsgrove, Perth Airport’s Chief Commercial Officer. “Maintaining the safety of all workers and travellers at Perth Airport remains our priority as aviation begins to recover and more passengers begin to travel.
“We have put the necessary measures in place to improve safety but that doesn’t mean our work is finished as we looked to reduce contact points at our retail outlets and in our car parks,” she added.
The airport has introduced a new initiative in partnership with Mr Yum who operate a food & beverage QR code ordering system which will allow passengers to pre-order and pay for items on their device and then pick up at the terminal.
Participating venues upload their menus that become available via the Mr Yum platform for customers to order – either before their arrival or as they walk through the terminal by scanning a QR code displayed on tables at selected outlets in T2 and T4. Customers can scan, order and pay for food and beverages on their mobile device.
“The system will introduce a touchless ordering system, providing customers an enhanced experience through seamless online ordering. We see thig being particularly powerful as a queue buster in the early morning peak period,” said Holsgrove.
Commenting on how Perth Airport is ideal for a convenient and seamless in-terminal experience, Mr Yum CEO and co-founder, Kim Teo, said: “Mr Yum is proud to partner with Perth Airport to offer an elevated experience to the thousands of people who pass through the airport every day, making it easier for those in a rush to grab a coffee or a bite to eat before boarding.”
The airport is now also preparing for a return to international travel by launching a new online shopping platform that offers products and services available at Perth including duty-free shopping.
“The new platform shop.perthairport.com.au creates a seamless and safer shopping experience for customers wanting to peruse the duty-free offering at Dufry stores located at Perth Airport,” continued Holsgrove.
“The expanded use of technology allows us to sell any produce or service available at Perth Airport online and we are currently using the platform so that travellers can purchase access to the Aspire Lounge in T2.
“We will be working with our retail partners to expand the products and services available on the platform in the coming months, making it easier for passengers to shop in the way most convenient for them.
“We have also introduced new wave technology which allows motorists to enter our car parks without having to touch the entry/ exit and pay machines.”
Other infrastructure investments made at the Western Australian hub to reduce touchpoints in the traveller journey include projects on Common User Self Service check-ins, the International Gate Upgrade Project and the Airport Management System Upgrade.
“The efforts of the Perth Airport team have given government and the community confidence that air travel is COVID safe. This will be essential to the recovery of the aviation sector as we hopefully move toward a return to normal in the post-COVID era,” concluded Holsgrove.
