Mumbai’s Chhatrapati Shivaji Maharaj International Airport has teamed up with SITA to introduce nearly 50 mobile-enabled kiosks. As a result Mumbai has become one of the first airports in India to deliver a completely contactless way for passengers to check-in for their flight.
Passengers use their mobile device to interact with kiosks, which significantly reduces the need to touch surfaces and meets the Ministry of Civil Aviation’s (MoCA’s) new passenger processing guidelines aimed at reducing the risk of spreading COVID-19 infections.
“With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID-19 pandemic,” said Rajeev Jain, CEO at Mumbai Airport. “We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times,” he added.
SITA’s solution offers a cost-effective alternative to significant investment in new low-touch infrastructure. The solution leverages existing common-use kiosks and does not require changes or modifications to airlines’ existing IATA CUSS standard check-in applications. The company plans to roll its mobile-enabled solution out to other airports in India in due course.