fort lauderdale hollywood airport biometric amadeus

Fort Lauderdale-Hollywood Airport introduces biometric boarding with Spirit Airlines

By Airports, FeaturedNo Comments
fort lauderdale hollywood airport biometric amadeus

Broward County’s Fort Lauderdale-Hollywood Airport in Florida has partnered with Amadeus to enable biometric boarding for all international departures with Spirit Airlines.

Using Amadeus’ facial-recognition technology passengers departing from the Florida hub can now scan their face instead of their boarding pass when boarding their flight. The upgrade delivers a touchless boarding experience whilst complying with the US Customs & Border Protection Agency (CBP) requirements for all international travellers to biometrically validate when they have left the country.

Spirit Airlines, which is rolling out reduced-contact experiences for travellers across the country, is the first carrier at Fort Lauderdale-Hollywood to use the new touchless technology. “Biometric technology will let us make the trip from curb to gate faster and easier, and it’s part of what we call the ‘Airport of the Future,’” said Spirit Vice President of Airport Services, Mike Byrom.

Passengers are verified to depart when they step in front of one of the new ‘Biopods’ from ICM Airport Technics, an Amadeus company, installed at 14 of Spirit’s traditional departure gates in Terminal 4. Each ‘Biopod’ features a high-resolution 3D camera and secure encrypted connectivity to the CBP Traveller Verification System (TVS). The image captured at the boarding gate is then matched against the images stored by CBP. In line with privacy regulations, no personal biometric data is stored by Spirit, the airport, other airlines or Amadeus.

Once passengers have been verified, a unique tokenised identity representing the respective traveller is generated. The airline is alerted to the fact that passenger is now boarding the aircraft.

Commenting on the new service, Mark Gale, CEO/ Director of Aviation at Fort Lauderdale-Hollywood Airport said: “If they wish, international departing passengers from Fort Lauderdale can now choose a completely automated and technology-enabled experience during boarding, without the need to interact with an agent.”

Betros Wakim, President Airport IT Americas, Airport IT, Amadeus added: “Our mission is to deliver a safer and more streamlined passenger experience. We have therefore built an end-to-end and scalable biometric solution that is flexible enough to deploy any biometric hardware device from check-in kiosks to self-bag drop devices to biometric boarding gates. The solution is easily integrated with airline systems allowing an airport to rapidly add biometric capability,”

Mumbai Airport introduces mobile-enabled kiosks

By Airports, FeaturedNo Comments

Mumbai’s Chhatrapati Shivaji Maharaj International Airport has teamed up with SITA to introduce nearly 50 mobile-enabled kiosks. As a result Mumbai has become one of the first airports in India to deliver a completely contactless way for passengers to check-in for their flight.

Passengers use their mobile device to interact with kiosks, which significantly reduces the need to touch surfaces and meets the Ministry of Civil Aviation’s (MoCA’s) new passenger processing guidelines aimed at reducing the risk of spreading COVID-19 infections.

“With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID-19 pandemic,” said Rajeev Jain, CEO at Mumbai Airport. “We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times,” he added.

SITA’s solution offers a cost-effective alternative to significant investment in new low-touch infrastructure. The solution leverages existing common-use kiosks and does not require changes or modifications to airlines’ existing IATA CUSS standard check-in applications. The company plans to roll its mobile-enabled solution out to other airports in India in due course.

Collins Aerospace offers contactless kiosk solution

By Airports, FeaturedNo Comments

Collins Aerospace has unveiled its new mobile phone check-in and bag drop offering that eliminates the need for touching airport kiosks. The Kiosk Connect solution provides the first full, end-to-end, contactless airport journey.

There is no need to download any apps. Passengers simply have to scan a QR code with their mobile device to connect quickly to a common use kiosk using the airport’s public Wi-Fi or the kiosk’s built-in Wi-Fi. From there, passengers can then complete the check-in process on their phones and produce boarding passes and bag tags without ever touching the kiosk screen.

“Combined with our secure biometric solutions and self-service airport products, this new feature enables travellers to experience a contactless airport journey all the way form check-in to boarding,” said LeAnn Ridgeway, Vice President and General Manager, Information Management Services for Collins Aerospace. She added, “As we work to help the aviation industry rebuild passenger confidence in flying, it’s incredibly important to us to provide solutions to improve safety and which are easy to use.”

The Kiosk Connection solution complements Collins Aerospace’s ARINC SelfPass system, which enables passengers to complete a completely contactless journey through the use of a single token ID driven by secure biometrics. SelfPass can be applied to multiple points in the process, including check-in, immigration and security, lounge access and boarding.

The demand for biometric solutions that enable a contactless journey has grown significantly in recent months. This is  due in large part to the COVID-19 pandemic and the subsequent need to reduce high frequency touch points such as kiosk screens and check-in desks.