ACI Europe has launched the first ever guidance for airports assisting passengers with non-visible disabilities.
According to the latest data from Eurostat, one in four adults in the EU are living with some form of disability, with approximately 80% of these conditions non-visible. The new guidance, “Assisting Passengers with Non-Visible Disabilities”, will help navigate the processing of sensitive information from passengers regarding their needs and expectations in order to provide them with the best care throughout their journey.
Passengers with non-visible or less visible disabilities have traditionally been included within the broader category of passengers requiring airport assistance, and have therefore been included broadly in airport assistance services. The development of this dedicated guidance reflects the rapidly evolving context in which accessibility and inclusivity has gained momentum. It also underlines the needs and expectations of all passengers to be met with the utmost consideration throughout their airport journey.
“Travel is a fundamental right for all,” said Olivier Jankovec, Director General, ACI Europe, “and it is our collective responsibility to ensure that airports across Europe remain accessible to everyone. This document serves as a guiding light for airport managing bodies and their stakeholders, offering practical guidance on how to assist passengers with non-visible disabilities in an empathetic and respectful manner.
“Together, we can make air travel more inclusive, ensuring that every passenger’s journey is marked by dignity, respect and equal access to the wonders of our world,” added Jankovec.
Image: Olivier Jankovec, Director General, ACI Europe
