With a common goal of optimising the lounge management of National Aviation Services’ (NAS) Pearl Lounge at Naples Airport, Wanzl Access Solutions and its strategic partner, ICT. aero have combined their expertise to enhance the passenger experience.
“By combining our fully automated access gate Galaxy Gate with the latest ICT technology, we are not only able to optimise processes, but also improve the passenger experience,” said Ralf Aubele, Vice President Sales Airport & Access Solutions at Wanzl.
The Pearl Lounge are available to all first and business class passengers, as well as frequent flyers and certain credit card holders.
Explaining that ICT.aero procures and develop’s scalable as well as cost-effective technology solutions to support airport operations, Rami Al Haddad, General Manager at ICT.aero said: “Using the latest information and communication technology, costs can be reduced and productivity increased through accurate and automated data.”
He added that, “during peak times, up to 100,000 people a month want to enter and leave the Pearl Lounge. Especially in current times, where health safety is a major priority, it is essential that access is quick and smooth. Passengers also don’t want to spend more than a few seconds checking into the lounge when they only have an hour.”
ICT.aero’s Lounge Management System (LMS) software checks passengers’ authorisation to enter the lounge, using Wanzl Galaxy Gate. “With this synchronisation, all the business logic for the lounge, such as authorisations and cabin class, is configured in the LMS,” explained Aubele. “Now passengers only need to have their access authorisation checked at the Galaxy Gate and, if authentication is approved, they can enter the lounge – all in less than two seconds.”
One of the strengths of the LMS is the automation of data collection, which helps create a profile of frequent travellers including notes on their preferences through integrated CRM. “Together with Wanzl, we have managed to optimise the lounge access process,” added Al Haddad. “Through this strategic partnership and thanks to innovative technologies, it is possible to create more efficient staff deployment, faster check- in processes and, as a result, an increase in customer satisfaction and improvement of the customer experience.”
