Manchester Airports Group (MAG) has entered a strategic partnership with Veovo to improve passenger journeys through the roll out its flow management technology.
As a gateway to the north of England, Manchester Airport continues to see high passenger volumes after a busy 2023 which saw traffic figures return close to pre-pandemic levels. MAG, which also operates London Stansted and East Midlands as well as Manchester is now taking steps to minimise queue times and enhance departure and transfer experiences for passengers.
The partnership with Veovo will result in one of the industry’s leading people flow technology rollouts, according to MAG. It will use Veovo’s Passenger Flow Management solution across its three airports. The system will provide actionable intelligence to tailor airport services and reduce wait times – at any moment or place in the terminal – for a more seamless and enjoyable journey.
“Passenger flow can differ significantly depending on the airline, time of day and destination – impacting terminal operations in different ways,” said Nick Woods, CIO of MAG. “By understanding how people travel from kerb to gate with Veovo’s Passenger Flow Management System, we can make data-driven decisions to improve experiences.”
Veovo’s sensor-agnostic analytics platform means MAG can use any combination of sensors that best suit their physical space, ceiling heights, lane layout and business needs. The system will use a combination of LiDAR, 3D Stereo cameras and the airport’s Wi-Fi infrastructure to understand the movement of passengers through the terminal. It will show queue times at key process points and provide flight-specific insights on appearance profiles, dwell times and movement.
Commenting on the collaboration with MAG, James Williamson, Veovo CEO said: “This partnership marks a significant milestone in MAG’s strategy to revolutionise the customer experience. We’re excited to embark on this journey with MAG and see the positive impact of Veovo’s predictive insights in delivering a great passenger experience while supporting more data-driven long-term planning.”
Image: (C) Manchester Airports Group
