With an anticipated upswing of passenger traffic over the summer months, London Luton Airport has unveiled a range of new digital services to enhance the passenger experience.
The new services include the introduction of unlimited 10mb/s Wi-Fi across the terminal building, the creation of LLA Market Place, which enables passenger to pre-order food and drink contact-free, and an airport first offer of portable mobile chargers that can be rented for the duration of a trip. Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services.
With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp, enabling passengers to rent portable power banks from 11 stations throughout the airport terminal. Travellers can take the power-bank on-board their flight and either return it to Luton on their return or automatically purchase it after 10 days. According to Luton, one of the benefits of this service is that it will reduce the need for passengers to gather around power supply points, instead allowing them to maintain social distancing.
Meanwhile, LLA Market Place allows passengers to pre-order food and collect it from stores contact-free, helping to reduce unnecessary queuing. To access the service, passengers can scan a QR code from the armrest of their seat in selected areas or visit marketplace.london-luton.co.uk. And newly installed digital kiosks allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate as well as average walking time. If there is plenty of time before the flight, the system will also suggest places to eat or shop and provide details of the latest offers.
“As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited Wi-Fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey,” said Clare Armstrong, Head of Passenger Services at LLA.
