Keflavik Airport has successfully completed the installation of Veovo’s Queue Balancer solution, in collaboration with Icelandic airport operator Isavia. As Iceland’s main gateway, the airport hopes the new solution will optimise passenger flow and improve the transfer experience at its border control.
Veovo’s solution uses sensors and real-time data to automatically direct passengers through dynamic signage to the next available lane, eliminating the need for staff-managed queue distribution. Displays will guide passengers to the closest available counters, calculating the most suitable line based on wait times, occupancy and processing speed.
“Keflavik Airport is committed to delivering a seamless and stress-free experience for our passengers and the Veovo Queue Balancer is an important part of this effort,” said Gudmundur Gautason, Director of Business Insight and Customer Excellence, Keflavik Airport. “We are confident that it will enhance our operational efficiency, improve on-time performance and reduce wait times for our transferring passengers, ensuring they reach their connecting flights on time.”
James Williamson, CEO, Veovo, added: “Isvia are a fantastic innovator in using technology to improve experiences through the airports. We are proud to partner with them to bring this capability into operation to create a positive impact on passengers at Keflavik Airport and to be able to extend the use of our AI-powered platform to support Isavia’s goals.”
Image: Keflavik Airport and Veovo
