The Airports Authority of India (AAI), which manages 126 airports across the country, has expanded SITA’s baggage management solution to 15 of its airports: Trivandrum, Calicut, Mangalore, Tirupati, Chennai, Madurai, Kolkatta, Goa, Lucknow, Jaipur, Amritsar, Leh, Chandigarh, Trichy and Ahmedabad.
SITA’s BagManager will provide the airports with real-time information on the status of passengers’ baggage, with the aim of significantly reducing the chances of baggage mishandling.
“As passenger traffic increases across India, we need to be smarter in the way we manage our airports and smart technology is the answer,” said Guruprasad Mohapatra, chairman of AAI.
In addition to BagManager, both Goa and Lucknow airports will also have SITA’s Airport Management Solution installed as part of the expanded agreement. The suite of integrated software applications is designed to support and enhance airport operations from landside to airside, from landing to take off and will enable the airports to better anticipate, plan and control their operations.
Commenting further on the expanded partnership with SITA, Mohapatra said: “SITA’s experience in India and its solutions make it possible to manage our network of airports in a more efficient and effective way, delivering a better service to our passengers while accommodating rapidly rising passenger numbers.”
Maneesh Jaikrishna, SITA vice-president Indian subcontinent, Eastern and Southern Africa, said: “India has long been an important market for SITA. With our sharpened focus on delivering solutions at the airport – including passenger processing and baggage management – we are able to support AAI with new technologies that make it easier to operate their airports and deliver a great passenger experience.”
