Hamburg Airport in Germany has partnered with Danish developer Intelligent Track Systems (ITS) to trial its smart cabin baggage trolleys. In addition to a large stowing area, the trolleys also have an interactive display, allowing passengers to find details of their flight or browse offers in various shops throughout the terminal.
“It is our aspiration at Hamburg Airport to continually enhance our airport operations with technological innovations,” said Lutz Deubel, Head of Center Management at Hamburg Airport.
“We are doubly thrilled to be able to give our passengers today an insight into the digital future of travel with the ‘intelligent’ cabin baggage trolleys from ITS. The combination of cabin baggage trolley and infoscreen is an optimal approach to satisfying the special service expectations of people travelling by air. Thanks to the interactive site map, passengers always know where they are and can explore the airport at their leisure without losing track of their flight.”
As the first airport in Germany to trial the smart trolleys, Morten Pankoke, CEO at ITS explained that the trolley’s heatmapping, survey and call to action capabilities have proven a success, helping to elevate the airport experience. Featuring touchscreens which are as easy to operate as a smartphone, the trolleys interactive site maps enable passengers to be guided between shops, restaurants, gates and washrooms. Clicking on a concession enables them to see what’s on offer, while scanning the QR code on their boarding pass enables them to stay updated on their flight details and any gate changes or delays.
The trolleys are free to use and will be available until mid-May.