Technology provider, SITA, has agreed a deal with Airports Authority of India (AAI) to support one of the biggest growth markets globally, providing technology to 43 airports in India.
The deal will see improvements to more than 2,700 passenger touchpoints and will pave the way for the adoption of new-age solutions to meet the modern passengers’ expectations. Initially deployed across 43 airports, the technologies are scalable to an additional 40 airports over the next seven years.
The agreement will see SITA deploy solutions, including SITA Flex, CUPPS, SITA CUSS and SITA Bag Manager, offering airlines and ground handlers the benefit of common-use technologies and enabling scalable operations to meet their specific requirements. Operational teams working at the airports will also have access to online real-time dashboards to ensure they are better informed and have a better understanding of the availability of systems across all airports at every point in time.
SITA’s cloud-first approach enforces better security and offers airlines a platform to host new progressive technologies and move away from native applications. Centralised cloud-hosting of all serves means reduced on-premise infrastructure costs and results in centralised control, enabling proactive monitoring and control of services. The solutions will also give passengers more control over their journey, offering a low-touch efficient check-in, bag drop and collection process through assisted and self-service mechanisms.
“We’re excited to partner with AAI on this large-scale deployment of leading passenger processing solutions,” said Sumesh Patel, President, Asia Pacific, SITA.
Noting that the number of airports in India is expected to increase from 148 today to 220 by 2025, he added: “The new airports will bring closer together India’s almost 50 cities with populations exceeding one million people, creating substantial economic value in the long term. By connecting these cities better, air travel and transport will help unlock the full potential of India’s economic growth too. Ensuring efficient and fluid operations and a seamless passenger experience at these airports will be critical to delivering on India’s air transport industry opportunity.”
