Congratulations to all those who were declared Airports Council International (ACI) Europe’s Best Airport Award winners.
The winners were announced during a gala dinner for the 28th ACI World/ Europe annual general assembly. The reception was hosted by Brussels Airport and was held at the impressive Atomium in the Belgian capital, on Tuesday 19 June.
The awards aim to recognise achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness. The judging panel was drawn from a group of independent experts including the European Commission, Eurocontrol, European Civil Aviation Conference (ECAC) and European Travel Commission.
In the under 5 million passenger category, Tallinn Airport was awarded Best Airport for its ambitious large-scale expansion and reconstruction of its airside area with minimum operational disruptions. The new state-of-the-are pre-flight security screening checkpoint, as well as the airport’s close cooperation with stakeholders such as the Estonian tourist board, were also highlighted as key factors in the judge’s decision.
Torino Airport in Italy was highly commended in this category.
In the 5-10 million passenger category, Bristol Airport in the UK and Seville Airport in Spain were declared joint winners. Bristol’s environmental strategy towards carbon neutrality, as well as its continued investment in infrastructure, staff training and increased public transport links all contributed to the airport being given the award.
Meanwhile Seville distinguished itself with its active policy to promote its connectivity and for its “Connecting Seville to the World” project. The airport was also chosen by the judges for its improvements in security and its communication strategy at a local, national and international level.
Hamburg Airport in Germany was awarded the Best Airport Award in the 10-25 million passenger category, for its innovative additional services to increase the passenger experience and its commitment to the environment.
Prague Airport in the Czech Republic was highly commended in this category.
For the over 25 million passenger category, Barcelona El Prat was highly commended, While Rome Fiumicino Airport was declared the overall winner. The Italian airport won praise for its small terminal re-design and focus on developing new markets and routes.
Other awards that were given included the Eco-innovation award – Amsterdam Schiphol Airport; the Accessible Airport Award – Pafos International Airport; the Human Resources Excellence Award – Lene BeierSimonsen Holling, HR Development Director at Copenhagen Airport; and the World Business Partner Recognition Award – Oxera Consulting LLP.