Sweden’s Bromma Stockholm Airport has been named Europe’s Most Improved Airport in the Airports Council International’s (ACI’s) 2019 annual ranking of global airports that provide the best customer experience for passengers.
Last year the airport welcomed some 2.4 million passengers, the majority of which were domestic passengers. The award is as a direct result of Swedavia’s efforts to modernise airport facilities and improve customer experience in recent years said Mona Glans, Airport Director at Bromma Stockholm Airport. These improvements have included five new gates, a new arrival hall, which was inaugurated in 2018, a renovated security checkpoint for more efficient passenger flow and an overall refurbishment of airport facilities.
“Naturally we are proud and pleased that our work to improve the customer experience is appreciated by our passengers and that the airport has now been honoured with this award,” said Glans. “This is the result of great effort and teamwork and something the whole airport has contributed to,” she continued.
Mona Glans, Airport Director at Bromma Stockholm Airport highlighted that Swedavia has been working on modernising airport facilities and improving customer experience over recent years. This has included implementing five new gates, an arrival hall, a renovated security checkpoint for higher efficiency and an overall refurbishment.
“Naturally we are proud and pleased that our work to improve the customer experience is appreciated by our passengers and that the airport has now been honoured with this award,” commented Glans. “This is the result of great effort and teamwork and something the whole airport has contributed to.”
Alongside its effort increase passenger satisfaction, Swedavia is working hard to achieve sustainable growth. The airport operator is aiming for all ten of its airports to have zero carbon emissions from their own operations by the end of 2020. It has also been actively promoting the industry’s transition to sustainable aviation fuel, with the expectation that 5% of all fuel supplied to aircraft at Swedish airports will be fossil-free within the next five years.
