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ASQ Archives - Regional Gateway

East Midlands Airport scores 97% good to excellent rating

By Matthew WilsonAirports, Featured, NewsNo Comments
East Midlands Airport continues to earn its reputation as one of the UK’s favourite airports, with 97% of its customers last year rating their experience good, very good or excellent,...
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May 11, 2026

VINCI Airports network secures wins across ACI ASQ and Skytrax awards

By Grace HardyAirports, FeaturedNo Comments
Five of VINCI Airports’ sites have positioned highly in Airport Council International’s Airport Service Quality ranking, which bases its results on passenger satisfaction scores. Additionally, several airports in the network...
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March 24, 2026
Newcastle International Airport

ASQ Awards show high satisfaction levels at regional airports

By Grace HardyAirports, FeaturedNo Comments
Newcastle International Airport ACI World has announced the winners of the 2025 ASQ Customer Experience Awards, recognising categories such as cleanliness, best departures, and most dedicated staff. SITA was a...
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February 24, 2026
Abeid Amani Karume Int. Airport

Egis congratulates Zanzibar’s Abeid Amani Karume Airport on its customer service win

By Chloe GreenbankAirports, Featured, NewsNo Comments
Airport operator, Egis/ SEGAP, has congratulated Zanzibar's Abeid Amani Karume International Airport (AAKIA) for winning a Best Airport Award in the 'Under 2 million passengers' category at the 2023 Airports...
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March 18, 2024

ACI World Customer Experience Global Summit 2021: Evolution of industry leading ASQ programme

By Chloe GreenbankAirports, Featured, NewsNo Comments
Airports Council International (ACI) World in partnership with Amadeus has celebrated the winners of this year's Airport Service Quality (ASQ) awards during this year's Customer Experience Global Summit, which is...
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September 9, 2021

ACI study finds almost half of those surveyed want to travel again soon.

By Chloe GreenbankAirports, FeaturedNo Comments
According to a Global Traveller Survey conducted by Airports Council International (ACI) World to help airports plan for future demand almost half of those surveyed want to travel again soon....
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November 5, 2020
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