Servy strengthens presence in Canada with airport marketplace launch at YVR

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Vancouver International Airport (YVR) in Canada has welcomed the launch of Servy’s second airport marketplace programme with the arrival of the Order Now service at the Canadian hub.

YVR Order Now offers passengers the opportunity to order their meals using their phones. The mobile ordering platform lets users avoid waiting in queues and notifies them when their meal is ready for pick up from the restaurant counter.

There are currently more than 20 participating restaurants at Vancouver with menus available in both English and French.

“In 2022, the average travellers wants and expects a digital experience at the airport,” said Jason Rickoff, SVP, Business Development at Servy. “We are thrilled to be further expanding our presence in Canada and look forward to working with Vancouver International Airport to bring our hyper-convenient, self-service solutions to the airport’s travellers and staff. YVR Order Now exists to provide an efficient and simple solution for travellers to make quick purchases at the tap of a finger. We look forward to adding more restaurant and retail partners to the service throughout the year, further enhancing hospitality and the travellers experience when they visit YVR.”

Meanwhile, Robyn McVicker, VP Passenger Journey at YVR added: “The YVR Order Now programme is another example of innovation and digital transformation helping make the travel journey through YVR an effortless and enjoyable one. As travellers look for a more personalised experience they will now have the opportunity to order from our fresh local restaurant partners and enjoy delicious food either while waiting for their flight or onboard the aircraft.”

Vancouver Airport project cancelled amid unprecedented decline in air travel

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As a result of the decline in air travel following the coronavirus pandemic Vancouver Airport Authority has decided to terminate its CORE programme, a large infrastructure project as part of its ambition to build the airport of the future. In response to changes brought about as a result of COVID-19, the airport authority has decided instead to prioritise its resources on more immediate infrastructure as well as health and safety needs to support the recovery and restart of aviation.

In a statement the airport said that while the CORE Program was designed when Vancouver Airport was experiencing double digit growth the ongoing decline of air travel has meant there is no longer an immediate need for the additional capacity in utilities or parking. In addition to focusing on measures such as trials for health screening and testing, the airport authority will improve data and technology infrastructure, enhance cargo facilities, and pursue projects including airfield infrastructure projects that while be easier to carry out while the airport is less busy.

“Cancelling this major infrastructure project was a difficult but necessary decision. We simply do not need the capacity this project brings for the forseeable future and need to prioritise our resources elsewhere,” said Tamara Vrooman, President & CEO, Vancouver Airport Authority. “Making this decision is one more step in preserving the ongoing financial stability of Vancouver Airport Authority so that we can continue to serve our community and focus our resources on the immediate needs of the airport.”