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Servy Archives - Regional Gateway

Servy strengthens presence in Canada with airport marketplace launch at YVR

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Vancouver International Airport (YVR) in Canada has welcomed the launch of Servy’s second airport marketplace programme with the arrival of the Order Now service at the Canadian hub.

YVR Order Now offers passengers the opportunity to order their meals using their phones. The mobile ordering platform lets users avoid waiting in queues and notifies them when their meal is ready for pick up from the restaurant counter.

There are currently more than 20 participating restaurants at Vancouver with menus available in both English and French.

“In 2022, the average travellers wants and expects a digital experience at the airport,” said Jason Rickoff, SVP, Business Development at Servy. “We are thrilled to be further expanding our presence in Canada and look forward to working with Vancouver International Airport to bring our hyper-convenient, self-service solutions to the airport’s travellers and staff. YVR Order Now exists to provide an efficient and simple solution for travellers to make quick purchases at the tap of a finger. We look forward to adding more restaurant and retail partners to the service throughout the year, further enhancing hospitality and the travellers experience when they visit YVR.”

Meanwhile, Robyn McVicker, VP Passenger Journey at YVR added: “The YVR Order Now programme is another example of innovation and digital transformation helping make the travel journey through YVR an effortless and enjoyable one. As travellers look for a more personalised experience they will now have the opportunity to order from our fresh local restaurant partners and enjoy delicious food either while waiting for their flight or onboard the aircraft.”

May 16, 2022

Servy expands Australian presence launching digital platform at Adelaide Airport

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Adelaide Airport has become the first Australian hub to launch Servy’s Airport Marketplace platform enabling passengers to order food, drinks and snacks via their personal digital devices using the ADL Order Now Platform.

Travellers can choose from a number of iconic South Australian brands, including Penfolds Wine Bar and Kitchen, Coopers Alehouse, and Southern Providore. In total, eight operators at Adelaide are live on the platform with more concessions signing up throughout 2022.

Adelaide Airport Managing Director, Brenton Cox, said: “Adelaide Airport is committed to improving our customers’ experience across all physical and digital touchpoints through the airport to deliver exceptional outcomes.

“We are excited to partner with Servy to deliver this seamless mobile ordering service, enabling us to add further value and reach more customers during their visit to Adelaide Airport.”

Currently Australia’s fifth-largest domestic and international airport, Adelaide is the gateway to South Australia and processes more than 8 million passengers each year.  The launch of ADL Order Now will mark Servy’s first venture in South Australia. It currently operates its Kiosk and Order@ solutions at select locations across the country , with existing hospitality operator partnerships.

Commenting on the new parternship, Jeff Livney, Servy’s Chief Experience Officer, said: “We’re proud to be expanding across the Asia Pacific region and excited to be working with Adelaide Airport to bring our leading self-service solutions to more passengers and travel hospitality outlets in Australia.”

He added: “ADL Order Now provides a convenient solution for time-pressed travellers to make quick touch-free purchases from their digital device, taking out some of the stress from their journey. We’re looking forward to bringing more operators to the service throughout the year to further enhance the travel experience at Adelaide Airport.”

April 11, 2022

Servy continues US expansion with SFO mobile ordering and delivery programme

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Servy, the self-service platform for hospitality, has been selected to provide the San Francisco International Airport (SFO) Mobile Ordering and Delivery Platform.

Passengers travelling through the US gateway will soon be able to order food, beverages and retail from their phones, which they can have delivered to their chosen location at the airport. Servy is collaborating with Palazzo Concessions and AtYourGate to deliver the service, which is set to launch this summer.

“As travel restrictions continue to be lifted it is more essential than ever for airports to provide a digital experience, with guests now expecting it as standard, rather than considering it a luxury,” said Jason Rickoff, SVP, Business Development at Servy.

“The Grab Airport Marketplace has become an essential tool for travelers, allowing them to feel safe and comfortable as they browse an airport’s offerings. We are thrilled to be working with San Francisco International Airport, Palazzo Concessions, AtYourGate, Inflyter and partners to further enhance the travel experience at SFO.”

Currently available to passengers at more than 40 airports in the US and over 80 airports worldwide, Servy’s Grab Airport Marketplace platform aligns with SFO’s vision of providing a first-class guest experience while optimising new revenue streams.

“We are excited to launch a digital marketplace and in-terminal delivery service across our food & beverage, retail and duty free programs at SFO,” said Kevin Bumen, Chief Commercial Officer of SFO, a department of the City and County of San Francisco. “As travelers return to the skies, we recognize the paradigm has shifted and our guests are expecting new ways to transact digitally across the airport. We look forward to the partnership with Servy and creating a better guest experience for busy travelers on the go together.”

March 14, 2022

Servy marks its Canadian airport debut at Montréal-Trudeau

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Servy has launched its first airport progamme in Canada at YUL Montréal-Trudeau International Airport. The launch of its Grab Airport Marketplace at the Canadian mark marks Servy’s entry into 13 countries across Europe, the Americas, Asia Pacific and the Middle East.

The platform, which launched in November is present in nine restaurants across the airport, including Archibald Microbrasserie, UBar and Pork & Pickle. It is estimated that 40 stores within the airport will be added to the platform, which gives travellers the options to order food and beverages from their own device. This is also the first multilingual Grab Airport Marketplace to launch this year with customers able to choose between French and English.

“We are excited to be expanding into a new region, providing safer ordering options and convenience to more travellers and airport employees,” said Jeff Livney, Chief Experience Officer at Servy.

Sebastien Duteau, Marketing and Commercial Director at ADM Aeroports de Montreal at YUL, added: “We are continuing to do all we can to ensure our airport is a safe and reassuring environment, and our partnership with Servy is an important element in a comprehensive suite of measures. Once travellers begin to return, we’ll be prepared to welcome guests and offer service in a format that works best for them in changed circumstances. We’re looking forward to rolling out the platform across the airport in the future, creating an even more seamless travel experience at YUL Montréal-Trudeau International Airport.”

November 30, 2021

Servy marks milestone with 10 million digital transactions

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Servy, which offers a self-service platform for hospitality, has transacted its 10 millionth order. The milestone comes just one year after the business hit its five millionth order at Dallas Fort Worth Intenrational Airport in the US.

While it took the company five years to hit five million transactions, it’s an impressive achievement to hit another five million transactions just a year later. “It’s testament to the adoption of the technology within the industry and a true paradigm shift among guests,” said Jeff Livney, Chief Experience Officer at Servy.

“Our unrivalled scale and scope in our airport network and distribution channels mean that we have the unique capacity to analyse and assess meaningful quantities of data intelligently, to enable the right decisions to be made about what’s best for our customers and their travelling guests to enhance their journey across the network and drive revenue.”

With a presence in more than 80 airports and over 1000 restaurants and retail outlets across the Americas, Europe, the Middle East and Asia Pacific, Servy has a strong track record in enabling leading airports and concessionaires to gain invaluable insights into the purchasing habits of their guests – using intelligent insights and Servy’s rapidly expanding user base.

“Given the significant and rapidly growing data size achievable by Servy’s portfolio of airports and hospitality partners, the opportunity to create the first concessions-focused artificial intelligence (AI) capability leveraging machine learning at scale is now possible. Servy Insights+ creates the opportunity for airports and hospitality partners to leverage data across the industry’s leading e-commerce platform and distribution network to drive better guest experiences and significant commercial benefits,” Livney added. “This is truly a ‘rising tides floats all boats’ moment for the industry, and we are excited to engage our partners in this consumer insights revolution.”

Servy’s portfolio, which includes the Grab Airport Marketplace (the largest e-commerce platform in airports worldwide) is helping restore confidence in the travel experience. According to Servy’s sister company Airport Dimensions, 60% of travellers would consider using digital pre-order services to make food and beverage purchases at airports, with the fastest growth occurring in the US and the UK, where Servy has a significant presence.

November 23, 2021

Seattle Airport introduces mobile food ordering and gate delivery service

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In a bid to ensure as seamless a passenger journey as possible Seattle-Tacoma International Airport (SEA) has introduced a mobile food ordering service that includes gate delivery. Fifteen restaurants are signed up to the service to offer mobile or online ordering.

The OrderSEA robot, Gita, which had a soft launch earlier this summer has already clocked up 1,200 orders, including 500 for gate delivery. Among the most popular food options for travellers using the service were McDonald’s, Pei Wei, Mi Casa Cantina, Ballard Brew Hall and Rel’Lish Burger Lounge.

“Technology can make your airport experience more flexible and less stressful,” said Port of Seattle Commissioner Sam Cho. “OrderSEA means travellers can skip standing in a crowded line, the least fun and most stressful part of any trip.”
Powered by Servy’s Grab Airport Marketplace in partnership with AtYourGate, OrderSEA enables passengers to place orders online at OrderSEA.org or the FlySEA app. They can then pay securely for their order from their phone and choose between pick-up after the TSA security checkpoints or delivery to their gate. Jeff Livney, Chief Experience Officer at Servy explained that “through our Grab Airport Marketplace platform, OrdersEA offers a safe and convenient touch-free alternative to traditional payment options enabling travellers and airport staff to easily place meal orders from digital devices for pick-up, with the option of having their choices delivered to them in airport.”

Newly opened Tundra Taqueria, operated by Concessions International in the N Gates, just joined Order SEA. “Concessions international works with Grab on electronic ordering solutions here at SEA as well as many other markets across the country,” said Concessions International Director of Operations Evan Ault. “This service allows us to reach many guests that may not be inclined to, or have the time for, a full ‘in-restaurant’ dining experience while travelling. The OrderSEA programme makes to-go ordering, payments and even gate delivery a breeze for our guests. It also integrates with our point of sale systems in most locations to make transactions and payments seamless on our end. We are excited to be able to participate in Order SEA at our locations like Tundra Taqueria and Trail Head BBQ, and we are proud to provide a simple, concise and useful to-go ordering experience to travellers that utilise the service.”

September 13, 2021

Fraport USA partners with Servy at select US airports

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Fraport, the airport retail concessions developer, is partnering with Servy, the enterprise self-service platform for hospitality, to bring its new Fraport-branded mobile ordering and delivery service, GateWaiter, to airports in Fraport’s US portfolio.

Powered by Servy’s Grab Airport Marketplace technology, GateWaiter launched this month at Baltimore/ Washington International (BWI) Thurgood Marshall Airport and Cleveland Hopkins International Airport with plans to expand to other hubs.

Passengers, as well as staff, at participating airports will be able to place contactless orders for food and drink using their smartphones, with the option of having their choices delivered to them at their chosen location. Managed by AtYourGate in partnership with Servy, the GateWaiter delivery service seamlessly integrates with the GateWaiter mobile ordering experience to conveniently deliver the order to guests. QR codes will be placed in seating areas at BWI Marshall Airport, which can be scanned on digital devices to access menu options and act as a delivery point for meal orders. More than a dozen restaurants and select retail outlets are signed up at BWI Marshall Airport with more locations to be added in the coming weeks.

“It’s great to be announcing our new partnership with Fraport USA, which is real proof of their commitment to improving the guest experience for travellers,” said Jeff Livney, Chief Experience Officer at Servy. “This new service will offer a convenient, contactless self-service option, reducing touchpoints for passengers and enabling them to easily order and purchase meals while maintaining social distancing.”

Fraport USA’s CEO, Michael Mullaney, added: “Providing great passenger service is one of our top priorities, and our new GateWaiter mobile ordering and delivery service will enable us to add further value and reach more customers during their visit to the airport. Rolling this programme out across airports makes it a seamless process that can be scaled quickly as we bring additional airports and outlets onboard. This is clearly a major benefit in the current landscape.”

September 1, 2021

Bradley International Airport launches contactless food ordering service

By Airports, Featured, News, Non-aeronauticalNo Comments

The Connecticut Airport Authority has developed a new service in partnership with Servy, the enterprise self-service platform for hospitality, to enable contactless food ordering at Bradley International Airport.

Powered by Servy’s Grab Airport Marketplace technology, BDL Market allows passengers to quickly and conveniently pre-order and collect their meal from a growing number of airport eateries. There is no need for passengers to download an app. They simply browse menus, order and pay by logging on to the www.BDLMarket.com . They can also use their mobile device to scan a QR code which are on display throughout the airport. Once an order has been placed, passengers receive updates on their device, detailing when and where their order is ready for pick-up.

“We are very excited to join a growing list of airports in introducing contactless food pick-up at Bradley International Airport,” said Kevin A. Dillon, A.A.E. Executive Director of the Connecticut Airport Authority. “This new service is another example of how we continue to evolve and embrace technology to elevate the customer experience at the airport. Bradley Airport is already known and recognised for making travel easy. Now, we are adding one more measure that enhances the overall convenience and ease of travel out of Bradley Airport.”

Meanwhile, Servy’s Chief Experience Officer, Jeff Livney added: “BDL Market offers a safe and convenient touch-free alternative to traditional payment options enabling travellers and airport staff to easily place meal orders from digital devices. As travel continues to return this summer, Bradley International Airport is providing passengers in New England a modern, contactless service that will enhance their overall experience during their journey.”

The new touch-free ordering service also builds on the airport’s commitment to passenger safety. During the COVID-19 pandemic, Bradley International Airport was one of the first airports to introduce a face covering requirement, voluntary on-site COVID-19 testing, and receive the airport health accreditation from Airports Council International (ACI) World.

June 21, 2021

Servy partners with SLC Salt Lake Airport to launch contactless food ordering service

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Servy has launched a mobile food ordering service in partnership with Emerging Domestic Market Ventures (EDMV) at Salt Lake City International Airport (SLC). Powered by Servy’s Grab Airport Marketplace technology, the new SLCtoGo platform provides a convenient, safe alternative to dining in or waiting for an order to go, without the need to download an app.

Passengers, as well as airport employees and airline crew will able to use SLCtoGo to view restaurant menus and place food and beverage orders via the website, or alternatively they can use their digital services to scan QR codes located across the airport. Orders can be collected from the food outlet or have it delivered directly to their chosen airport gate.

“It’s great to be partnering with EDMV and Salt Lake City International to enable more people to benefit from our contactless order and pay technology. SLCtoGo offers a safe and convenient touch-free alternative to traditional payment options, enabling travellers and airport staff to easily place meal orders from digital devices while maintaining social distance. I firmly believe that these new facilities will help our partners at Salt Lake City meet the changing needs of its passengers as we emerge from the pandemic, providing them with a modern, contactless services that will enhance their overall experience during their journey.”

A number of local and national restaurant brands have already signed up to the new contactless service at Salt Lake City Airport with additional concessionaires due to be added in the coming weeks.

“It’s an excellent opportunity for us to be part of this innovative launch at Salt Lake City Airport providing a unique food and beverage gate delivery option to time-pressed travellers. Our guests can eat and drink when they want, where they want, allowing them to stay in their own bubble throughout the airport journey if that’s what they prefer,” added AtYourGate Co-founder, Chris Hartman.

May 25, 2021