Stansted welcomes five new F&B concessions with contracts valued at €190m

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HMSHost International, a travel hospitality specialist, has extended its presence in the UK securing the addition of five new stores and the extension of one store, for seven years at London Stansted Airport. The contracts are valued at just over €190m.

Alongside a recently opened Comptoir Libanais, Sunny Side Cafe, Perch and Terracotta, the company brings an additional LEON store, positioning the company as the largest food & beverage (F&B) operator at the London hub.

With a focus on fast service, a variety of menus and “instagrammable moments”, the five new stores are expected to be well received by passengers travelling through the UK’s fourth busiest airport, with Sytze van der Aa, Regional Managing Director Europe at HMSHost International saying: “Our new development at London Stansted shows how well we work with our partners; teaming up with Manchester Airports Group, listening to their wishes and combining this with our deep knowledge of travellers, resulting int eh delivery of a sensational food & beverage experience for our guests, and bringing global partners Comptoir Libanais and LEON, amongst others to the table. We can’t wait to see all our stores open and deliver travellers with a memorable F&B experience at London Stansted as we continue to create places to be.”

Meanwhile, Stephen Martin, London Stansted’s Retail Director, said: “As one of the fastest recovering airports in the UK, the £12m investment to provide passengers with a greater choice of contemporary and innovative places to dine, with fresh and varied menus, will really help create a buzz of excitement and a very positive airport experience. Thanks to the dedication and hard work of teams at HMS Host and here at the airport, these amazing new concepts are now ready to be enjoyed by the millions of people taking to the skies from London Stansted this summer.”

In addition to the five new stores, HMSHost UK has been busy redeveloping their existing stores. Travellers can already enjoy a drink at the newly opened concept Burnells, which has had a long awaited reveal after its pre-covid redevelopment. The original LEON will also enjoy a well-earned redevelopment, mirroring the newest store.

Airport Development Group and SSP agree 10-year partnership

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Darwin-based Airport Development Group (ADG) which owns and operates Darwin, Alice Springs and Tennant Creek airports in Australia, has agreed a 10-year partnership with food and beverage (F&B) operator SSP.

The agreement will see exciting new F&B offerings to both Darwin International Airport (DIA) and Alice Springs Airport (ASA).

“Food and beverage offerings at airports are inextricably linked to customer experience,” said Ross Baynes, Executive General Manager Property & Terminal. “So it is really important we offer variety, quality and value. The new partnership between SSP and ADG has been nearly 12 months in the making to ensure we get the offerings just right for our customers. We are really thrilled to be bringing this level of customer experience to passengers travelling through our airports.”

From July, SSP plans to open new brands and concepts in the existing tenancies across both Darwin and Alice Springs. Over the coming months, seven of these sites will be fully re-developed as part of the exciting terminal re-development. In Alice Springs the Discovered Cafe and Bar will be renovated and complemented by a new, smaller land-side offering called The Blue Bilby Cafe.

Commenting on the new partnership, Shane Bayer, COO of SSP APAC, said: “This new venture will be our first business in the important Northern Territory of Australia. We’re looking forward to bringing passengers passing through Darwin a chance to experience what is great about the Territory, and what makes it so unique.

“Developed in close partnership with our colleagues at the airport, the mix offered will appeal to all passengers, catering for all day parts late into the evening. The project will be an outstanding showcase of our ability to provide a truly impressive F&B offer for the Australian market.”

SSP promotes John Clark to Senior Vice President of Development, Airports and Airlines

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SSP America has promoted aviation leader John Clark to Senior Vice President of Development Airports and Airlines. Clark will act as the key liaison with airport executives and industry associations, and will be the primary interface between American and Canadian airlines and SSP America.

Commenting on the new appointment, Pat Murray, SSP’s Deputy CEO said: “John’s leadership was particularly crucial during the last few years as the industry worked collaboratively through the Airport Retail and Restaurant Association to advocate for measures which mitigated the pandemic’s impact on our business. John’s expertise and steady leadership were crucial as we navigated the pandemic.”

Having been with SSP America since 2015 Clark is described as a highly accomplished, senior airport executive with extensive, firsthand knowledge of airport operations across North America having served as director and CEO of three US airports. He is an accredited airport executive, having served on the board of directors for the American Association of Airport Executives (AAAE); as chair of Airports Council International North America (ACI-NA), as well as on the Council’s board of directors; on the executive committee of Airports Council International’s (ACI) World Governing Board and as the chair of the Airport Minority Advisory Council (AMAC).

Michael Svagdis, CEO also weighed in on Clark’s appointment saying: “the North American aviation restaurant industry, and SSP America, have gone through incredible change in the last few years. John’s leadership and passion for our company are critical to making sure we work collaboratively with our industry partners. Our goal is to ultimately deliver a world-class culinary experience and create rewarding career opportunities for our team members, and Clark is a key part of our ability to achieve those goals.”

Servy strengthens presence in Canada with airport marketplace launch at YVR

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Vancouver International Airport (YVR) in Canada has welcomed the launch of Servy’s second airport marketplace programme with the arrival of the Order Now service at the Canadian hub.

YVR Order Now offers passengers the opportunity to order their meals using their phones. The mobile ordering platform lets users avoid waiting in queues and notifies them when their meal is ready for pick up from the restaurant counter.

There are currently more than 20 participating restaurants at Vancouver with menus available in both English and French.

“In 2022, the average travellers wants and expects a digital experience at the airport,” said Jason Rickoff, SVP, Business Development at Servy. “We are thrilled to be further expanding our presence in Canada and look forward to working with Vancouver International Airport to bring our hyper-convenient, self-service solutions to the airport’s travellers and staff. YVR Order Now exists to provide an efficient and simple solution for travellers to make quick purchases at the tap of a finger. We look forward to adding more restaurant and retail partners to the service throughout the year, further enhancing hospitality and the travellers experience when they visit YVR.”

Meanwhile, Robyn McVicker, VP Passenger Journey at YVR added: “The YVR Order Now programme is another example of innovation and digital transformation helping make the travel journey through YVR an effortless and enjoyable one. As travellers look for a more personalised experience they will now have the opportunity to order from our fresh local restaurant partners and enjoy delicious food either while waiting for their flight or onboard the aircraft.”

Munich Airport’s Fuerstenlounge bar reopens after extensive refurb

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Following the closure of Munich Airport’s popular Fuerstenlounge bar for an extended period following the global pandemic, the lounge has now reopened having undergone an extensive modernisation and refurbishment programme.

Named after Germnay’s number 1 premium sparking wine Fürst von Metternich” (Prince of Metternich) the bar’s new design has a black and gold colour scheme – the colours of the Fürst von Metternich sparkling wine brand. A spectacular gold curtain hangs from the centre of the bar flanked by two artworks that showcase the brand’s bottles. Passengers can take a seat in one of the stylish designer chairs, while energy-saving LED lighting and gold pendant lights above the bar wrap it in a pleasant light.

As well as sparking wine, travellers can indulge in various hot and cold drinks, cakes, salads, snacks and hot dishes.

“We are very pleased that this gastronomic gem now shines in new splendor,” said Jan-Henrik Andersson, Chief Commercial Officer (CCO) and Chief Security Officer (CSO) at Munich Airport as well as Chairman of the Supervisory Board of Allresto on the occasion of the reopening. So a lot of travelers will have the chance to get to know our redesigned Fuerstenlounge.”

Monika Erfurth, Head of On-Trade & E-Commerce Henkell & Co. Sektkellerei KG, added: “Munich Airport is an excellent location to present our premium brand Fürst von Metternich to an international audience in a striking manner. The successful facelift of the Fuerstenlounge has once again significantly enhanced our presence on this stage.” The Fuerstenlounge in Terminal 2 is open daily from 07:00 to 16:00.

Servy continues US expansion with SFO mobile ordering and delivery programme

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Servy, the self-service platform for hospitality, has been selected to provide the San Francisco International Airport (SFO) Mobile Ordering and Delivery Platform.

Passengers travelling through the US gateway will soon be able to order food, beverages and retail from their phones, which they can have delivered to their chosen location at the airport. Servy is collaborating with Palazzo Concessions and AtYourGate to deliver the service, which is set to launch this summer.

“As travel restrictions continue to be lifted it is more essential than ever for airports to provide a digital experience, with guests now expecting it as standard, rather than considering it a luxury,” said Jason Rickoff, SVP, Business Development at Servy.

“The Grab Airport Marketplace has become an essential tool for travelers, allowing them to feel safe and comfortable as they browse an airport’s offerings. We are thrilled to be working with San Francisco International Airport, Palazzo Concessions, AtYourGate, Inflyter and partners to further enhance the travel experience at SFO.”

Currently available to passengers at more than 40 airports in the US and over 80 airports worldwide, Servy’s Grab Airport Marketplace platform aligns with SFO’s vision of providing a first-class guest experience while optimising new revenue streams.

“We are excited to launch a digital marketplace and in-terminal delivery service across our food & beverage, retail and duty free programs at SFO,” said Kevin Bumen, Chief Commercial Officer of SFO, a department of the City and County of San Francisco. “As travelers return to the skies, we recognize the paradigm has shifted and our guests are expecting new ways to transact digitally across the airport. We look forward to the partnership with Servy and creating a better guest experience for busy travelers on the go together.”

London Stansted’s international departure lounge gets £12m makeover

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Thanks to a £12 million refurbishment of London Stansted’s international departure lounge, passengers flying from the UK hub this summer will benefit from a range of new bars, restaurants and retail outlets.

The airport, which is operated by Manchester Airports Group (MAG) is expecting an increase in passengers this summer following two years of disruption from COVID-19.

Ben Green, Retail Director at MAG, said: “We want everyone using London Stansted to have the best possible experience as we welcome back more and more passengers after the disruption caused by the Covid-19 pandemic. Ready in time for the summer getaway we will have a variety of exciting new dining and retail outlets for people to enjoy before they jet off from the airport.

“Each of the new venues will offer something unique and will complement the existing food and beverage eateries we currently have. From an on-the-go snack to a quick coffee or a more luxurious treat, our passengers will be spoilt for choice.”

Upgrades within the airport’s food and beverage (F&B) offering include a new range of concessions Comptoir Libania, Terracotta Italian Kitchen, The Perch, Sunnyside Cafe, Caffe Nero and Bottega prosecco bar.

In the centre of the lounge World Duty Free will double in size to allow people travelling outside the UK to take advantage of the duty savings (which can be as high as 50% compared to the high street following Brexit) on alcohol and tobacco.

Two WHSmith stores have already opened as part of the makeover, alongside a new Superdry outlet.

Beans mean business as Caffe Nero opens its doors at Belfast City Airport

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The cafe chain, Caffè Nero, is opening a new concession at George Best Belfast City Airport. The new retail unit will be the first airport based Caffè Nero outlet in Northern Ireland and will create 12 jobs.

Although the permanent unit is not due to open until April 2022, a pop-up kiosk will be available to passengers in the meantime.

Commenting on the opening of the food and beverage concession, which will be located in the main concourse of the terminal so will be accessible to both passengers and those friends and family members meeting them at the airport Mark Beattie, Operations Director at Belfast City Airport said, “we are passionate about delivering an airport experience that exceeds the expectations of our passengers.”

Caffè Nero’s airport portfolio already includes Heathrow, Edinburgh and Manchester Airport in the UK.

“We are pleased to be working in partnership with Belfast City Airport as it strives to deliver an exceptional airport experience for its passengers and look forward to welcoming the first customer through our doors,”said Caffè Nero CEO, Will Stratton-Morris.

Servy marks its Canadian airport debut at Montréal-Trudeau

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Servy has launched its first airport progamme in Canada at YUL Montréal-Trudeau International Airport. The launch of its Grab Airport Marketplace at the Canadian mark marks Servy’s entry into 13 countries across Europe, the Americas, Asia Pacific and the Middle East.

The platform, which launched in November is present in nine restaurants across the airport, including Archibald Microbrasserie, UBar and Pork & Pickle. It is estimated that 40 stores within the airport will be added to the platform, which gives travellers the options to order food and beverages from their own device. This is also the first multilingual Grab Airport Marketplace to launch this year with customers able to choose between French and English.

“We are excited to be expanding into a new region, providing safer ordering options and convenience to more travellers and airport employees,” said Jeff Livney, Chief Experience Officer at Servy.

Sebastien Duteau, Marketing and Commercial Director at ADM Aeroports de Montreal at YUL, added: “We are continuing to do all we can to ensure our airport is a safe and reassuring environment, and our partnership with Servy is an important element in a comprehensive suite of measures. Once travellers begin to return, we’ll be prepared to welcome guests and offer service in a format that works best for them in changed circumstances. We’re looking forward to rolling out the platform across the airport in the future, creating an even more seamless travel experience at YUL Montréal-Trudeau International Airport.”

Fraport USA partners with Servy at select US airports

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Fraport, the airport retail concessions developer, is partnering with Servy, the enterprise self-service platform for hospitality, to bring its new Fraport-branded mobile ordering and delivery service, GateWaiter, to airports in Fraport’s US portfolio.

Powered by Servy’s Grab Airport Marketplace technology, GateWaiter launched this month at Baltimore/ Washington International (BWI) Thurgood Marshall Airport and Cleveland Hopkins International Airport with plans to expand to other hubs.

Passengers, as well as staff, at participating airports will be able to place contactless orders for food and drink using their smartphones, with the option of having their choices delivered to them at their chosen location. Managed by AtYourGate in partnership with Servy, the GateWaiter delivery service seamlessly integrates with the GateWaiter mobile ordering experience to conveniently deliver the order to guests. QR codes will be placed in seating areas at BWI Marshall Airport, which can be scanned on digital devices to access menu options and act as a delivery point for meal orders. More than a dozen restaurants and select retail outlets are signed up at BWI Marshall Airport with more locations to be added in the coming weeks.

“It’s great to be announcing our new partnership with Fraport USA, which is real proof of their commitment to improving the guest experience for travellers,” said Jeff Livney, Chief Experience Officer at Servy. “This new service will offer a convenient, contactless self-service option, reducing touchpoints for passengers and enabling them to easily order and purchase meals while maintaining social distancing.”

Fraport USA’s CEO, Michael Mullaney, added: “Providing great passenger service is one of our top priorities, and our new GateWaiter mobile ordering and delivery service will enable us to add further value and reach more customers during their visit to the airport. Rolling this programme out across airports makes it a seamless process that can be scaled quickly as we bring additional airports and outlets onboard. This is clearly a major benefit in the current landscape.”