Dubai Health Authority partners with Emirates on digital verification of COVID-19 medical records

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Emirates and the Dubai Health Authority (DHA) have begun to implement full digital verification of COVID-19 medical records connected to testing and vaccination for travellers based in the UAE.

Those passengers travelling with Emirates and that have taken a PCR test in Dubai can choose to check-in without presenting their physical COVID-19 PCR test report. In addition, customers who have received their COVID-19 vaccination at a DHA health centre in Dubai can, together with their COVID-19 PCR test results, have their documents synchronised during flight check-in. The new streamlined verification procedures will enable secure and faster processing times for passengers departing from Dubai International Airport.

The integration comes less than two months after the signing of the Memorandum of Understanding (MoU) between Emirates and the Dubai Health Authority, and is a first-of-its-kind agreement between an airline and a government health authority. The integration also makes Dubai one of the first cities in the world to implement full digital verification of traveller medical records related to COVID-19 testing and vaccination.

“The UAE Government has been very supportive and is one of the leading countries in the use of technology and digital applications. This initiative is in line with the government’s vision and we are delighted to take this step within the aviation sector to cooperate with DHA in linking our systems together to enhance the customer experience by processing the relevant documents in a more efficient, secure and effective manner. Our partnership with the Dubai Health Authority in managing passenger travel is unique and is a first step towards other initiatives that will be launched in the near future,” said Adel Al Redha, COO for Emirates Airlines.

Emirates is one of the airlines that has introduced best business practices and applications to re-energize and stimulate international travel. In the coming months, the next phase of digital verification will see secure integration of health records within the IATA Travel Pass as another option to help facilitate travel for passengers.

FlySafair and Emirates agreement strengthens connectivity in South Africa

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To strengthen connectivity on selected routes on FlySafair’s network the South African airline has partnered with Emirates on an interline agreement.

As well as enabling single-ticket travel for transferring passengers, the arrangement will create a more seamless journey as bags can be tagged at the beginning of the journey for those transferring through Emirates’ three gateways – Johannesburg, Cape Town and Durban to FlySafair domestic hubs in South Africa, including Port Elizabeth, East London and George.

“We are excited to announce the launch of our interline agreement with Emirates Airline,” said Kirby Gordon, Chief Marketing Officer at FlySafair. “The superb service and vast route network that Emirates offers is world-renowned, and we are proud to have partnered with them in providing customers greater connectivity when travelling.”

He added that with FlySafair able to restart operations back in June it will be operating at full capacity as of November and operating just over 75% of the available domestic seat capacity in South Africa. “International traffic is still very limited given the various restrictions in place, but we are happy to report that there has been a slow and steady uptick in the volumes of flights we are selling through our connection agreements, like that with Emirates.”

Emirates is currently operating 17 flights a week into South Africa, having resumed operations at the country’s three primary hubs back in October. Emirates’ Senior VP Commercial Operations for Africa, Badr Abbas, commented that FlySafair’s network complements his carrier’s South African presence. “Together we will open up new travel opportunities, and more choice for customers wishing to travel domestically. We look forward to working together and strengthening our relationship into the future.”