All airports in Fraport Greece portfolio receive ACI Health Accreditation

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All 14 regional airports operated by Fraport Greece have received Airports Council International (ACI) World Airport Health Accreditation in recognition of measures undertaken to curb the spread of the coronavirus.

The airport operator has invested heavily in educating its employees on responding effectively to the the coronavirus crisis and has provided all the necessary resources and means for the implementation of the relevant health protocols and for the protection of the health and safety of passengers and every member of the airport community.

Fraport Greece also maintains regular communication with all international, European and national aviation associations, as well as with the National Organisation of Health Care Service Provision to ensure that every airport policy and procedure confirms with the latest epidemiological data developments and industry’s best practices. All staff members comply with every recommendation and guideline issued by the relevant Health Authorities and Officials, showing their highest degree of responsibility for Public Health and the health of travellers alike.

“From the first day we took over the management and operations of the 14 regional airports, the safety of travellers, employees and of everyone using our airports has been our priority. In view of the new norm imposed by the pandemic, we think it is our duty to do our best to protect the health and safety of passengers, airport staff members and public health in general,” said Ilian Maragakis, Chief Operations Officer, Fraport Greece.

“On that note, we strictly follow every protocol and guideline issued by the Authorities and we implement all the measures that protect the airport community from the virus and its further spread. The ACI World Health Accreditation is a further testament that our commitment towards the safety of both passengers and local communities has turned into effective actions,” he continued.

If not already, then make sure you’re subscribed to receive the June issue of Regional Gateway magazine, featuring an exclusive interview with Fraport Greece’s CEO, Alexander Zinell.

Hamburg Airport recognised for comprehensive hygiene measures

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Germany’s Hamburg Airport has been recognised for its high level of coronavirus safety measures. With European travellers longing to head away to foreign shores this summer the airport has been awarded the Airport Council International’s (ACI) Airport Health Accreditation Programme certificate – making it the fourth ACI-certified airport in Germany, following the hubs of Frankfurt, Munich and Berlin-Brandenburg.

The certification, which is valid for one year, takes into account diverse factors in all aspects of airport operations including: the possibility for social distancing, cleaning and disinfection, spatial layout and passenger facilities, passenger communications, and the protection of personnel.

“Many people in northern Germany are longing to fly on holiday again or to see their friends and family who live far away,” said Michael Eggenschwiler, CEO of Hamburg Airport. “Business travellers want to meet their partners in person again. Passengers rightly expect a high standard of hygiene and safety measures. At Hamburg Airport, we are doing everything to ensure that passengers feel safe and at ease here. That is why we had our performance reviewed on the basis of independent criteria – successfully. Certification in the ACI Health Accreditation programme confirms that the measures we have put in place are well thought-out and effective, and that they are applied consistently.”

Hamburg Airport has implemented numerous hygiene and protective measures to make travel as safe as possible since the start of the global pandemic. An inter-department Expert Group maintains constant communication to ensure the measures always keep pace with new regulations and developments. Employees in almost every functional role at the airport are represented, bringing with them a broad spectrum of expertise.

Medical masks are mandatory inside the terminals and on-board aircraft. Self-service kiosks throughout the terminal have masks, disinfectant wipes and gels available to purchase. Perspex panes, hand disinfectant dispensers, floor markings an display monitors help people comply with the now familiar hygiene rules while at the airport. Additional cleaning teams have also been deployed. Airlines offer ‘non-contact’ check-in facilities as well as self-bag drops.

Passengers as well as the general public are able to undertake a coronavirus test at the airport from service providers, Centogene and EcoCare.Both PCR tests and rapid antigen tests are available, subject to charges.

London Luton passenger numbers down by 66%

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London Luton Airport (LLA) has revealed that passengers were down by 66% in September compared with the same period last year. Just 575,000 passengers travelled through the London hub.

In line with the Airport’s Council International (ACI) Airport Health Accreditation programme,  various measures have  been undertaken at the airport to ensure that it remains both a safe and secure environment for both staff and passengers. This has included enhanced cleaning and the installation of protective screens, as well as the introduction of hand sanitiser stations and the need to wear face coverings throughout the airport. Luton was the first UK airport to receive certification from ACI under its Health Accreditation programme.

“I am immensely proud of all the staff at LLA for continuing to deliver a high level of customer care and service even during these challenging times,” said Alberto Martin, CEO of LLA.

Martin added that following some recovery in passenger numbers during the summer months that has unfortunately been short-lived with numbers beginning to drop off again. “I welcome the formation of the government’s new travel taskforce, but urge them to work closely with industry to quickly and safely remove the need for self-isolation with testing.”

In addition to increasing measures to ensure the well-being and safety of passengers and crew, LLA is focused on delivering the best possible customer experience during this period. Earlier this year it became the first and only airport in the UK to be awarded with ACI’s Customer Experience Level 1 accreditation and new CAA data has shown that 89% of passengers rated their experience as ‘excellent’ or ‘good’ in 2019 compared with 82%  in 2018.

Regional first as Los Cabos Airport receives ACI Airport Health Accreditation (AHA)

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Mexico’s Los Cabos International Airport has become the first American and Caribbean airport and only second in the world, to be accredited in the ACI Airport Health Accreditation (AHA) programme.

The AHA programme recognises the efforts of airports in implementing new health measures and procedures introduced as a result of the COVID-19 pandemic in accordance with ICAO Council Aviation Restart Task Force (CART) recommendations and in alignment with the joint EASA and ECDC Aviation Health Safety Protocol and ACI EUROPE’s Guidelines for a Healthy Passenger Experience at Airports.

Topics covered by the accreditation include cleaning and disinfection, physical distancing (where feasible and practical), staff protection, physical layout, passenger communications and passenger facilities.

“Airports in Latin America and Caribbean have acted quickly to this crisis adapting their procedures to the ICAO CART Recommendations and industry best practices. The ACI Airport Health Accreditation gives airports the opportunity to demonstrate to the travelling public and governments that the measures implemented are consistent with global recognized standards” said Rafael Echevarne, Director General of ACI-LAC.

“The impact of the COVID Pandemic has been devastating to our economies and the reactivation of air transport is key for the economic recovery of our region. The AHA programme will contribute restoring confidence in air travel,” addedRafael Echevarne.