Smiths Detection has announced the opening of its state-of-the-art service, training and experience centre in Gurugram, India, in an investment of US1.5M.

The company said the facility is a first in the region and features a training centre, rework depot, customer call centre, parts warehouse and a customer experience laboratory.

The 11,000 square-foot facility is expected to boost support to Smiths Detection’s customers across industries, including airports, in countries throughout Asia Pacific and the Middle East.

Jerome de Chassey, vice-president for Smiths Detection Asia Pacific & Middle East said the investment reflects the company’s commitment to the region, adding: “The new service, training and experience centre in India will allow us to work with customers to implement future-proof threat detection strategies and provide training to use our technology most effectively.”

The facility will provide technical training on Smiths Detection’s Computed Tomography X-ray (CTX) systems, Conventional X-ray Screening systems (CXS), Explosives Trace Detection (ETD), metal detectors and networking solutions. This will provide training for Smiths Detection’s field service engineers, technicians and distributors across the region, with future plans to include operator training for customers.

Meanwhile, the customer experience laboratory aims to show how Smiths Detection’s screening solutions can optimise the passenger experience, improve operational efficiency and increase security effectiveness. This will feature live product demonstrations tailored to customers’ specifications to simulate their end-user and checkpoint operator experiences.

The centre will also feature a rework depot focusing on restoring high-value components to full operational mode.

“India is expected to become the world’s third largest air passenger market by 2024. Keeping in pace with the changing landscape, we want to be able to offer our customers enhanced support and training services that they need,” said Vikrant Trilokekar, Smiths Detection’s managing director for India. “Our new Service, Training and Experience Centre will better enable our team to quickly respond and help our customers find solutions that best address their growing business needs.”

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