B2B travel technology company Smartvel has launched a new solution called TravelAble that helps passengers with reduced mobility (PRM) better understand and navigate the complexities of air travel through personalised, step-by-step guidance.
“Accessibility in travel is still far too complex and fragmented,” said Iñigo Valenzuela, CEO of Smartvel. “TravelAble is about turning that complexity into clarity – giving travellers confidence through personalised, reliable information, while helping airlines and airports deliver a more consistent and inclusive experience.”
According to the company, TravelAble centralises fragmented accessibility information from airlines and airports into a single, structured content model, delivering tailored guidance based on each traveller’s profile, including mobility equipment, battery type and travel context, arranging information across every stage of the journey from pre-departure planning through to arrival.
The solution provides clear answers on what assistance to request, what to expect at security and boarding, and how equipment will be handled throughout the trip, the company says, and that it also translates technical IATA Special Service Request (SSR) codes such as WCHR (wheelchair ramp), WCHS (wheelchair steps) and WCHC (wheelchair cabin) into plain language, helping travellers better understand the level of support available.
