In a bid to ensure as seamless a passenger journey as possible Seattle-Tacoma International Airport (SEA) has introduced a mobile food ordering service that includes gate delivery. Fifteen restaurants are signed up to the service to offer mobile or online ordering.
The OrderSEA robot, Gita, which had a soft launch earlier this summer has already clocked up 1,200 orders, including 500 for gate delivery. Among the most popular food options for travellers using the service were McDonald’s, Pei Wei, Mi Casa Cantina, Ballard Brew Hall and Rel’Lish Burger Lounge.
“Technology can make your airport experience more flexible and less stressful,” said Port of Seattle Commissioner Sam Cho. “OrderSEA means travellers can skip standing in a crowded line, the least fun and most stressful part of any trip.”
Powered by Servy’s Grab Airport Marketplace in partnership with AtYourGate, OrderSEA enables passengers to place orders online at OrderSEA.org or the FlySEA app. They can then pay securely for their order from their phone and choose between pick-up after the TSA security checkpoints or delivery to their gate. Jeff Livney, Chief Experience Officer at Servy explained that “through our Grab Airport Marketplace platform, OrdersEA offers a safe and convenient touch-free alternative to traditional payment options enabling travellers and airport staff to easily place meal orders from digital devices for pick-up, with the option of having their choices delivered to them in airport.”
Newly opened Tundra Taqueria, operated by Concessions International in the N Gates, just joined Order SEA. “Concessions international works with Grab on electronic ordering solutions here at SEA as well as many other markets across the country,” said Concessions International Director of Operations Evan Ault. “This service allows us to reach many guests that may not be inclined to, or have the time for, a full ‘in-restaurant’ dining experience while travelling. The OrderSEA programme makes to-go ordering, payments and even gate delivery a breeze for our guests. It also integrates with our point of sale systems in most locations to make transactions and payments seamless on our end. We are excited to be able to participate in Order SEA at our locations like Tundra Taqueria and Trail Head BBQ, and we are proud to provide a simple, concise and useful to-go ordering experience to travellers that utilise the service.”