Québec City Jean Lesage International Airport (YQB) has been called the best airport in North America in the 0-2 million passenger category in the Airports Council International (ACI) Airport Service Quality (ASQ) survey.
It’s the fourth time the airport has been named ’best in its class in North America’, having previously received the prestigious award in 2010, 2011 and 2013. But this year is the first time the airport has won the award since opening its new terminal building. The ASQ survey is based on passenger satisfaction levels, which are closely linked to the improvement of the airport and enhancement of the passenger experience since the terminal building’s expansion and reorganisation. There have been upgrades in the stores, restaurants, waiting areas and accessibility of the airport, which has also enhanced the overall passenger experience by improving the process at check-in, security checkpoints and customs.
“Caring for our passengers is one of our guiding principles. We work hard to make YQB an airport of choice by fostering a human element that is as ambitious as its region and connected to the needs of its passengers,” commented Stephane Poirier, President and CEO of YQB. “The ASQ survey results are important performance indicators for our organisation. They allow us to prioritise our actions and ensure that we are investing our efforts where it counts so that we can work towards our goal of being an airport that makes people in the greater Quebec City area proud.”