Collins Aerospace officially revealed the latest enhancements to its SelfServ platform, which integrates both check-in and bag drop on Tuesday 8 April during Passenger Terminal Expo 2025.
The unveiling is in line with the company’s mission to help airports streamline the passenger journey through advanced technology and automation. When combined with Collins’ SelfPass biometric solutions, passengers can enroll their biometrics at the kiosk to enable secure and seamless processing at each touchpoint, from check-in and bag drop to security and boarding.
Rakan Khaled, General Manager of Airport Solutions at Collins Aerospace underlined the importance of innovation in tackling the growing challenge of airport congestion.
“As air travel continues to surge, the only sustainable way forward is through smart technology,” said Khaled. “We’re proud to debut our latest self-service kiosk and baggage application at PTE.”
Part of a broader self-service ecosystem, the new kiosk integrates biometric technology and a sleek, customisable design. Steve Robinson, Business Development Executive for Airports at Collins was also present at the unveiling where he highlighted the kiosk’s unique features, including a self-sanitising screen and an embedded AI chip that monitors hardware performance to enable predictive maintenance. It is also being developed to the latest CUSS 2.0 standards to enabling airlines to share the same infrastructure, thereby reducing costs and improving space utilisation within an airport.
“This is more than just a kiosk – it’s a smart, sustainable solution that adapts to any airport’s branding and operational needs,” said Robinson. “From faster processing speeds to flexible baggage check-in options, we’re reducing journey times nad making air travel more efficient for everyone.”
Demonstrating how the kiosk works, Robin Springer, Value Stream Leader at Collins Aerospace, explained that with the new kiosk the check-in and bag-tagging process now takes less than 20 seconds – down from the previous 40-45 seconds of previous models.
“This is just the beginning,” Springer noted. “We’re already working on next-gen units, including a slimline bag-tagging model due out in the coming weeks.”
Currently more than 100 airlines are certified with the SelfServ platform and although no customer names were disclosed, the enhanced kiosk is expected to be deployed in airports in the next four months.
