In line with the DigiYatra initiative, Airports Authority of India (AAI) has partnered with technology provider SITA to install its SmartPath technology across nine of its air transport hubs.
The agreement will see SITA’s contactless boarding pass system help reduce waiting times, creating a seamless digital travel experience for passengers.
In addition to SmartPath, SITA’s Passenger Flow Management solution (PFM) and Face Pods will also be deployed, offering biometric solutions at most touchpoints across the airport journey. Passengers will benefit from a contact-free travel experience, which will also allow them to stay in control of their journey, while cutting down on bottlenecks and wait times throughout the airport.
India’s Ministry of Civil Aviation created the DitiYatra initiative to revolutionise air travel by providing passengers with a paperless airport experience using advanced facial recognition technology.
Sumesh Patel, President, APAC at SITA said: “With a focus on delivering digital travel, improving airport efficiency and future-proofing operations with smart, agile solutions, India has a unique opportunity to revolutionise its airports with truly world-class infrastructure. It is vital in this connected era that travel across the globe is as seamless as possible and we are ready to help India continue to innovate in their digitalisation efforts with SITA technology as the DigiYatra initiative spreads across India.”
More than 20 million users experienced DigiYatra in 2023 and with its upcoming availability at 28 Indian airports the scheme aims to cover approximately 90% of India’s domestic flying population. The DigiYatra Foundation plans to align with IATA’s One-ID initiative for global interoperability, further improving the seamless travel experience.
To keep up with demand, AAI announced a landmark deal with SITA in July 2023, to provide technology to 43 of India’s biggest airports. The deal will see improvements to over 2,700 passenger touchpoints.
