Nice Côte d’Azur Airport has teamed up with software editor Smart Flows to implement a solution for the real-time monitoring of passenger flows through its terminals. The aim is to optimise the entire passenger experience and identify the risks of high passenger density in one area, in accordance with new health protection requirements.
Due to the small size of Nice Airport’s terminal buildings passengers can quickly access their boarding gate, but the drawback is that certain areas are at risk of becoming saturated during peak times.
Smart Flows’ Passenger Flow Monitoring Solution is expected to be fully operational by December 2020 and works by using anonymous Wi-Fi logs to monitor the density of passengers in the airport’s boarding areas. It then alerts the operational teams in the event of crowding at certain points where passengers tend to gather, such as washrooms, checkpoints, boarding gates and shops.
Describing the Passenger Flow Monitoring system as a highly valuable addition to existing measures that will further improve the passenger experience and enhance safety and wellbeing of passengers and staff, Franck Goldnadel, Chairman of the Board for Côte d’Azur Airport group said: “For our staff in the terminals as well as our partners, airlines or commercial operators, this innovation represents an undeniable asset to better calibrate their actions with passengers’ expectations or needs.”
Bruno Dreyfuss, CEO at Smart Flows, added, “We are particularly proud to have been selected by Nice Côte d’Azur Airport to deploy our Passenger Flow Monitoring solution that, while strictly respecting the GDPR, will allow the airport to improve how they welcome and serve their passengers by using detailed and quantitative knowledge of their behaviour in the airport.”
