Having been awarded 5-star status by the London-based Skytrax Institute for the first time in May 2015, then again in 2017, Munich Airport has once again maintained its high quality of service and hospitality and had its 5-star seal of approval extended yet again.
The Bavarian airport was subjected to a detailed evaluation by Skytrax auditors with all of its passenger facilities closely examined. Particular attention was paid to the new services that been added in recent years, such as the new lounges in Terminal 1, the redesigned arrivals area in Terminal 2, the security checkpoint in Terminal 2 that has been upgraded with innovative technology, the user-friendly online booking platform for parking customers and the airport’s updated website, which was launched in 2017.
Extensive measures introduced to protect against the spread of the coronavirus were also considered. Edward Plaisted, CEO of Skytrax, said: “Munich Airport has not rested on its awards, but with many attractive innovations has ensured that passengers have an even more pleasant stay at the airport. It is easy to see at this airport that the cooperation between all the partners on campus works perfectly well.”
Meanwhile Jost Lammers, CEO of Munich Airport, added, “This is a great and motivating signal in a difficult time… I consider it particularly remarkable that we were able to maintain our high standards despite the many restrictions imposed by the pandemic. The fact that we will remain a 5-star airport in the future strengthens our resolve to overcome the current crisis together as an airport community. Certainly there will be a time after the pandemic crisis and I am confident that our hub will then be able to build on the successes of previous years.”
Munich is currently the only European airport to have been awarded the 5-star airport seal of approval. Doha, Hong Kong, Seoul, Shanghai, Singapore and Tokyo Haneda are the other international hubs ranking in the world’s top group of airports.
