As part of its transformation over the past few years from a regional hub to an ‘origin and destination’ airport, Memphis International Airport in Tennessee has diversified its number of carriers rather than serving as a transfer hub for one primary airline. The airport is now working to actively recruit additional airlines, including ultra-low-cost-carriers that fly point-to-point routes. To complement its concourse redevelopment, the airport has also teamed up with Amadeus to acquire a new generation of IT systems to support this transformation.

“Our modernisation project will reinvent the travel experience for the Memphis passenger, and welcome millions of travellers to our great city. This technology will be a key part of our modernisation and our operations moving forward,” commented Scott A. Brockman, President and CEO, Memphis International Airport.

With a more diverse range of airlines using the airport, Memphis has sought to enhance its operational capabilities with technological upgrades that include several Amadeus Airport Management Solutions.

The introduction of a new Airport Operational Database (AODB) provides information that includes airline flight schedules a year in advance, so all systems and partners at the airport have a consistent, long-range operational view. Meanwhile the Amadeus Resource Management System (RMS) will help with managing the transition to shared gates, ticket counters, and baggage drop-off points, based on a real-time view of demand from different airlines. The airport will also use the Amadeus PROPworks contracting and billing management system.

Elena Avila, EVP Airport IT and Airline Operations, Amadeus noted that: “Airports across the United States are adapting to the operational shifts ongoing in aviation. Our technology is specifically designed to help manage the complexity of terminals and resources that are shared by multiple carriers, which will prove critically valuable in this ongoing transformation. In particular, we’re excited to support this important transformation at Memphis.”

Leave a Reply