London Luton Airport (LLA) has revealed that passengers were down by 66% in September compared with the same period last year. Just 575,000 passengers travelled through the London hub.
In line with the Airport’s Council International (ACI) Airport Health Accreditation programme, various measures have been undertaken at the airport to ensure that it remains both a safe and secure environment for both staff and passengers. This has included enhanced cleaning and the installation of protective screens, as well as the introduction of hand sanitiser stations and the need to wear face coverings throughout the airport. Luton was the first UK airport to receive certification from ACI under its Health Accreditation programme.
“I am immensely proud of all the staff at LLA for continuing to deliver a high level of customer care and service even during these challenging times,” said Alberto Martin, CEO of LLA.
Martin added that following some recovery in passenger numbers during the summer months that has unfortunately been short-lived with numbers beginning to drop off again. “I welcome the formation of the government’s new travel taskforce, but urge them to work closely with industry to quickly and safely remove the need for self-isolation with testing.”
In addition to increasing measures to ensure the well-being and safety of passengers and crew, LLA is focused on delivering the best possible customer experience during this period. Earlier this year it became the first and only airport in the UK to be awarded with ACI’s Customer Experience Level 1 accreditation and new CAA data has shown that 89% of passengers rated their experience as ‘excellent’ or ‘good’ in 2019 compared with 82% in 2018.
