Airport executives, industry leaders and decision-makers from around the world have this week gathered in Istanbul as iGA Istanbul Airport hosts the World Airport Experience Summit, organised by Airports Council International World (ACI World), the largest umbrella organisation of the global airport industry.
Billed as the world’s leading global event for addressing airport service standards and passenger satisfaction, the five-day event runs until Friday (4 September).
Taking place for the eighth time, ACI World’s Airport Experience Summit is regarded as one of the industry’s most prestigious gatherings, addressing passenger-centric approaches, digital transformation and operational excellence in airport management.
Selahattin Bilgen, CEO of iGA Istanbul Airport, said: “We are delighted to host the Airport Experience Summit in cooperation with ACI World. As the world’s leading airport in global connectivity, we place passenger experience at the heart of our operations. This event brings together decision-makers and professionals from across the global aviation industry, offering us the opportunity to share our own journey and, together with our stakeholders, shape the future of the airport experience.”
iGA Istanbul Airport’s executives will participate as speakers in numerous panels and sessions throughout the Summit, including:
- Selahattin Bilgen, CEO of iGA Istanbul Airport – “Human-Centric Travel: The Future of Airports”.
- Dr Reha Çetin, CIO of iGA Istanbul Airport and General Manager of IST Systems – “Global Traveller Survey Insights: The Rise of Seamless Airport Journeys”.
- Selda Seçkinler, Chief Human Resources Officer at iGA Istanbul Airport – “People as Strategy: How Employee Experience Drives Airport Performance” and “Talent and Development Seminar”.
- Fırat Ocak, Aviation Development Director at iGA Istanbul Airport – “Accessibility as a Leadership Commitment”.
- Server Aydın, Chief Digital Services and Commercial Officer at iGA Istanbul Airport – “Impact of Customer Experiences on Non Aeronautical Revenues”.
The event brings together the leading representatives of global aviation in one place – including airport operators, equipment and technology suppliers, and industry regulators. More than 800 senior professionals from 80 countries are expected to participate in the summit, which will address exemplary practices and approaches that will shape the future of the airport experience.
As part of the ACI World – Airport Experience Summit, sessions exclusively for programme members will also be held, including the Airport Service Quality (ASQ) Forum and ASQ Training sessions. The full programme can be viewed here.
Image: iGA Istanbul Airport
