iinside and Infax have installed their LiDAR-based iQueue analytics service at Jackson-Medgar Wiley Evers International Airport (JAN), with the company saying it is the first regional airport to use the LiDAR technology to monitor and report airport security wait times.

The solution will provide fully automated operational intelligence on passenger queuing at TSA security checkpoints and continuously informs travellers of expected wait times.

According to reports the airport saw a total of 942,375 passengers in 2018 – a 3.2% increase on the previous year. The addition of the low-cost carrier Frontier Airlines has also contributed to the overall increase in passenger traffic with several new destinations.

“Providing travellers with TSA security line updates is important to building a better passenger experience,” said Perry Miller, interim CEO of the Jackson Municipal Airport Authority. “Travellers will now have up-to-the-minute security wait times made available through the airport’s website and on digital signage throughout the airport.”

The iinside Motion Analytics Platform utilises Quanergy LiDAR, provided and installed by Infax, and described as “a 3D imaging technology that uses safe, non-visible laser beams to illuminate a space and precisely map moving objects.”

iinside’s iQueue solution applies machine learning to interpret LiDAR data and will provide Jackson-Medgar Wiley Evers International Airport with real-time intelligence into passenger behaviour, various operational metrics and predict TSA wait times.

iinside suggests the ability to forecast security checkpoint delays and estimate time-to-gate journeys using Infax Inc.’s TRAX video analytics solution can reduce traveller stress and improve satisfaction with airports and airlines by providing wait time notices or fastest curb-to-gate recommendations.

“Jackson-Medgar Wiley Evers International Airport is the first regional airport in the US to realise the benefits of iinside’s LiDAR-enhanced iQueue solution,” commented Sam Kamel, president and CEO of iinside. “We admire the airport’s vision and dedication to providing passengers with a friction-free travel experience enabled by our smart airport services.”

Image credit: Absecon 49 Jackson Int Airport main departures and ticketing hall

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