Ink Innovation and Luggage Logistics have announced a new partnership that connects baggage operations with passenger service delivery.
Ink Innovation is a travel technology company specialising in airline service delivery, while Luggage Logistics provides baggage and ULD management solutions, with its Load&Track system running in 250+ airports across six continents. The partnership combines Ink’s modular, cloud-native service delivery platform with Luggage Logistics’ Load&Track Baggage Management System.
The partnership expands the range of tools available to airlines, airports, and ground handlers managing the full baggage journey. Adam Dalby, CEO of Luggage Logistics, said: “For nearly 20 years, Luggage Logistics has helped customers transform their baggage operations, just as airlines have transformed the passenger experience. Too often, the two have run in separate worlds. This partnership changes that. Ink brings deep expertise in how passengers move through the airport; we know every step of the baggage journey, and together we’re connecting the two.”
Shawn Richards, CEO and co-founder of Ink Innovation, added: “The best partnerships happen when two companies solve the same problems in different spaces and find the overlap. Luggage Logistics knows baggage operations inside out. We know passenger processing. Our integration gives airlines a choice, which is something the industry desperately needs.”
