HK Express Airways has today (Wednesday) officially commenced operations at Terminal 2 (T2) of Hong Kong International Airport (HKIA), marking a new chapter in the airline’s continuous expansion as the airline operating at T2 with the largest capacity.
The relocation to T2 will enhance HK Express’s customer handling capabilities, elevate the customer travel experience and provide better facilities that support future capacity and route network growth.
Positioned to serve leisure travel and mainly regional short-haul flights, T2 is a natural fit for the HK Express customers. Over at Aisle U, the fully upgraded self-service zone puts travellers entirely in control. Using the intuitive smart check-in kiosks and express self-bag drop counters, passengers can easily manage their own pre-flight routine. Travellers can then breeze straight through security and immigration directly within T2. Once cleared, a quick ride on the Automated People Mover connects them effortlessly to boarding gates in Terminal 1.
Jeanette Mao, CEO of HK Express, said: “As the largest airline operating at Terminal 2, HK Express’s move to T2 represents not only a significant operational upgrade, but also a more solid platform for our future growth.
“With T2’s enhanced customer handling capacity and advanced facilities with new technology, we are confident in further improving customer experience through optimising service processes, and accelerating the expansion of our route network to seize the opportunities stemming from the continuous growth in travel demand for Hong Kong and the region.
“We expect to achieve double-digit percentage growth in passenger traffic for the full year and will actively support the Airport Authority Hong Kong in achieving its target of over 70 million annual passenger trips.”
She added: “HK Express is proud to play an increasingly important role in strengthening Hong Kong’s connectivity with key destinations across Asia. 11 of the 35 routes operated by HK Express exclusively link Hong Kong with these cities, we are not only expanding travel opportunities for our customers, but also contributing to Hong Kong’s long-term development as a leading international aviation hub.
“Looking ahead, we will continue to work closely with Airport Authority Hong Kong and our industry partners to elevate the customer journey, enhance operational efficiency, and deliver more seamless, convenient travel experiences for everyone we serve.”
