Fraport, the airport retail concessions developer, is partnering with Servy, the enterprise self-service platform for hospitality, to bring its new Fraport-branded mobile ordering and delivery service, GateWaiter, to airports in Fraport’s US portfolio.
Powered by Servy’s Grab Airport Marketplace technology, GateWaiter launched this month at Baltimore/ Washington International (BWI) Thurgood Marshall Airport and Cleveland Hopkins International Airport with plans to expand to other hubs.
Passengers, as well as staff, at participating airports will be able to place contactless orders for food and drink using their smartphones, with the option of having their choices delivered to them at their chosen location. Managed by AtYourGate in partnership with Servy, the GateWaiter delivery service seamlessly integrates with the GateWaiter mobile ordering experience to conveniently deliver the order to guests. QR codes will be placed in seating areas at BWI Marshall Airport, which can be scanned on digital devices to access menu options and act as a delivery point for meal orders. More than a dozen restaurants and select retail outlets are signed up at BWI Marshall Airport with more locations to be added in the coming weeks.
“It’s great to be announcing our new partnership with Fraport USA, which is real proof of their commitment to improving the guest experience for travellers,” said Jeff Livney, Chief Experience Officer at Servy. “This new service will offer a convenient, contactless self-service option, reducing touchpoints for passengers and enabling them to easily order and purchase meals while maintaining social distancing.”
Fraport USA’s CEO, Michael Mullaney, added: “Providing great passenger service is one of our top priorities, and our new GateWaiter mobile ordering and delivery service will enable us to add further value and reach more customers during their visit to the airport. Rolling this programme out across airports makes it a seamless process that can be scaled quickly as we bring additional airports and outlets onboard. This is clearly a major benefit in the current landscape.”
