Following an agreement with Turkish Ground Services (TGS) to enhance the agility of operations, passenger and flight services at eight Turkish airports will now be managed with Amadeus Technology. The airports include: Istanbul, Istanbul Sabiha Gökçen, Ankara Esenboğa, Izmir Adnan Menderes, Antalya, Adana, Milas-Bodrum and Dalaman airports.

In response to fluctuating passenger numbers, cost pressures and significantly higher levels of disruption as a result of the current global health emergency, TGS will move to Amadeus Altéa Departure Control for Ground Handlers, empowering agents with a single, intuitive, interface to handle the passengers of any airline flexibly. Innovative new features mean TGS can now handle unexpected or charter flights more easily, so the ground handler can respond quickly as airlines adapt their plans due to the pandemic.

“TGS is a major ground handler in Turkey with an impressive passenger focused approach,” said Bruno Spada, Executive VP, Airport IT, Amadeus. “We’re pleased to be partnering to enhance TGS’ flexibility, to reduce costs and to help the company best respond to the ongoing impact of the current health emergency.”

The move to partner with Amadeus further supports TGS’ value for airlines by removing the need for them to deploy local IT infrastructure and network connections at the airports TGS serves. In addition, TGS will better personalise its passenger services according to the unique business rules of each individual airline, delivering a better overall passenger experience. TGS will also benefit from Amadeus’ unique community model approach, whereby an enhancement proposed by one community member is then made available for the benefit of all following technical development.

Nurzat Erkal, CEO, Turkish Ground Services commented: “Moving to Amadeus delivers increased flexibility across the board. Our agents can detect passenger issues earlier, which reduces flight delays and we can even handle ad hoc, charter or unexpected flights at the last minute. This additional flexibility is welcome during the current period of significant disruption.”

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