Duncan Aviation has introduced an FBO Services Calculator website app which will allow operators to plan ahead and see their service charges and fees when stopping at one of the Fixed Base Operator (FBO)’s facilities for transient fuel services.
Through the FBO Services Calculator operators select the Duncan Aviation FBO facility they will stop at, the aircraft type, fuel type, gallons needed, and whether overnight parking is required. The calculator then provides users with the price per gallon for fuel, any overnight storage fees, and whether the minimum fuel requirement will be met to waive the ramp fees. They are also able to notify the facility that they will be stopping and make service requests as needed for services such as catering, meeting rooms, crew cars etc.
The US-based Duncan Aviation offers FBO services at its facilities in Battle Creek and Kalamazoo, Michigan; Lincoln, Nebraska; and Provo, Utah and developed the calculator in response to customer requests and the ‘Know Before You Go’ campaign launched by the National Air Transport Association (NATA), Aircraft Owners and Pilots Association (AOPA), and other industry organisations.
“The FBO Services Calculator is a great way for operators to know their final fuel service costs when planning for a trip,” says Troy Hyberger, FBO services manager for Duncan Aviation’s Lincoln, Nebraska, location. “It’s also another way for them to let us know their plans and help ensure the quickest service possible upon their arrival.”
“We agree that transparency in pricing is important in FBO services,” Hyberger said. “We have listed our fuel prices and potential ramp fees on the internet for some time. This app takes that even further by allowing operators to calculate their exact invoice when they stop at a Duncan aviation facility for line service.”