Cork Airport and airline partner Aer Lingus have launched new self-service bag tag and bag drop kiosks installed by Collins Aerospace.

The airport launched the new self-service platforms following a €200,000 capital investment, with the technology including six self-service kiosks and two self-service bag drops.

The new service will allow Aer Lingus passengers to check-in for their flight through common-use self-service (CUSS) kiosks, which the airport suggests will speed up the check-in process and reduce queuing times.

“This year passenger numbers travelling through Cork Airport will hit 2.6 million, up 8% on 2018 and making us Ireland’s fastest growing airport,” said managing director at Cork Airport Niall MacCarthy. “As we head into 2020 with more growth forecast, we are introducing new automated technologies to increase operational efficiency and further enhance passenger experience at the airport.”

“We are delighted to announce these new self-service kiosks and baggage drops, hosted by our key airline partners Aer Lingus and Aer Lingus Regional,” MacCarthy continued. “Our aim is to make Cork Airport the airport of choice for those who value convenience and a stress-free travel experience wherever they live in Munster or South Leinster.”

The new technology is one of several initiatives introduced by the airport in the past year to improve the passenger experience, including a new Airport Control Centre for three of its operational departments (Airport Police, Airport Duty Managers and Airside Management Unit), a purpose-built office suite, The Hub, as well as updates to the restaurant and bar experience.

Dorothy Coffey, general manager, operations and safety at Cork Airport commented: “My job is to ensure the passenger journey is convenient, safe and secure. Earlier this year, Cork Airport won the top award for European airports in its class from the Airports Council International. We always strive to stay ahead of the curve with innovation and this latest technology deployment is part of our continuous improvement programme.”

Image, Cork Airport (L-R): Jim Rogers and Peter O’Shea from Aer Lingus with Cork Airport’s Dorothy Coffey and Niall MacCarthy.

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