Carrasco Airport and Copenhagen Optimization
Marking its debut in South America, Copenhagen Optimization has implemented its virtual queuing technology at Carrasco International Airport in Montevideo, Uruguay.
The implementation also marks the first use of virtual queuing in a South American airport, with Copenhagen Optimization’s technology enabling passengers to reserve a specified time for security checks to help them pass through security more quickly and efficiently.
According to Kasper Hounsgaard, Co-CEO and Founder of Copenhagen Optimization, “South America is a region with plenty of potential for growth, fuelled by an open-minded attitude towards new technologies and willingness to implement new processes.”
The free-of-charge option to book a 15-minute slot to pass through the security line is made available to passengers when they book their flight from Carrasco. Once booked, they will then receive a QR code via email which will be scanned upon arrival at the airport allowing them to join the priority security lane to pass through at their pre-scheduled time.
The benefits are applicable to both the airport and passengers as the service will allow airports to ease the pressure of high peaks of traveller numbers on airport security processes by encouraging passengers to arrive at the airport at less busy times. Passengers can then spend more time in the airport’s retail areas, increasing the potential for revenue spend.
Federico Cabrera, Operations and Passenger Experience Manager at Aeropuertos Uruguay, said: “Comfortable and secure passengers are happy passengers and our new collaboration with Copenhagen Optimization is doing much to help make the passenger experience more enjoyable. The company’s intelligent software allows us to better manage what was previously a pain point for passengers, making their journey with us easier and more pleasant.”
