Belfast City Airport has announced it has achieved a ‘Very Good’ accessibility rating for the ninth consecutive year which is the highest accolade available.
The Civil Aviation Authority’s Airport Accessibility Performance Report, which is published annually, assesses the performance of UK airports in providing assistance services to disabled and less mobile passengers. Philip Boyle, Terminal and Security Operations Manager at Belfast City Airport, said: “Achieving a ‘Very Good’ accessibility rating once again is a significant accomplishment and reflects our commitment to ensuring every passenger has a safe, accessible and positive journey through Belfast City Airport.
“This recognition is a testament to the dedication of our team, which delivers the highest standards of assistance and support for those who need it.”
Belfast City Airport says it introduced, throughout the reporting period, ‘Lived Experience’ training in partnership with Queen’s University Belfast which assists staff to better understand passengers with accessibility needs.
The airport has expanded its provision of Blue Badge parking spaces with options available across all of its onsite car parks, building on the airport’s existing accessibility initiatives which include Autism in the Air – a unique familiarisation programme designed to support children with autism and their families.
Nikki Stewart, Station Manager for CCS Airport Services, Belfast City Airport’s PRM provider commented: “This achievement reflects the collaborative approach taken across Belfast City Airport and CCS Airport Services to continually enhance the experience for passengers who require assistance.
“By listening to these passengers and investing in training, we can continue to provide a service that is responsive, inclusive and tailored to individual needs.”
