Avalon Airport has partnered with Elenium Automation to introduce self-service check-in kiosks and bag drop in an Australian first.

The low-cost airport in Melbourne currently serves flights for Jetstar, AirAsia and Citilink, and to meet growing passenger and airline demand, is investing in self-service and automation technology from Elenium Automation to replace manual check-in desks.

The new technology is set to drive greater efficiency, increase the terminal capacity potential as well as boost passenger experience.

“We are focused on automation and technical innovation to offer airlines and their passengers a fast, seamless and relaxed journey through the airport,” commented Avalon Airport CEO Justin Giddings, calling the partnership with Elenium “ideal… to help us realise this vision.”

Avalon Airport is the first in Australia to adopt Elenium’s full suite of automation technologies, including self-service check-in kiosks, bag drop technology, Common User Self Service (CUSS) platform and ‘Flight Deck’ software, which the company said will give the airport’s operational team an overview of events across the kiosk and bag drop portfolio.

“We were also the first international terminal in the country to install a CT Scanner,” Giddings continued. “It’s important to us that we continue using state of the art technologies in order to enhance our customer experience.”

Elenium’s solutions at Avalon will cover 16 common use, self-service kiosks to provide a fast, user-friendly check-in. The kiosks can be moved around the airport for use by different airlines as needed, and will also feature a retractable keyboard to allow the kiosks to be turned into an agent terminal.

The company will also deliver eight hybrid bag drops that can operate in either full self-service, or agent-assisted mode.

“We’re thrilled to be partnering with Avalon Airport and demonstrating that significant efficiency and passenger experience gains can be achieved in airports of all sizes,” said Elenium Automation CEO and Co-founder, Aaron Hornlimann, adding that the solutions are designed to be “accessible, user-friendly and easy to implement.”

Elenium suggests its self-service and automation technologies can reduce passenger congestion by up to 60%, while delivering an enhanced customer experience.

Last year, Avalon Airport became the first in Australia to be approved for permanent use of its CT Scanner in its international terminal. The past few months have marked a busy period for the airport as it welcomed its inaugural flight from Indonesian low-fare airline Citilink, and celebrated an award for Major Airport of the Year from the Australian Airports Association (AAA) 2019 National Airport Industry Awards.

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