Based in a remote area of Western Australia, Port Hedland Airport is improving the passenger journey by implementing Amadeus’ Cloud Use Service (ACUS) for common-use check-in and boarding systems.
The move means that the air transport hub will become one of the first regional airports in Australia and New Zealand to embrace the cloud for passenger processing solutions. As part of the process, the airport has been able to retire legacy workstations and replace them with modern thin-clients, which are ten times more energy efficient. Thin-client devices are simple, low-power computers that provide an interface to the cloud, where computing tasks are undertaken by more efficient servers.
The implementation of ACUS will also facilitate better collaboration within the airport, as all stakeholders from airport to airline and ground handling staff can access critical passenger handling applications from anywhere using an internet connection. It will also enable better use of the terminal space and will help reduce queues as the deployment of passenger systems and tools to off-terminal and off-airport locations means the need for dedicated equipment per airline is removed.
Additionally, the technology will also empower airline agents with the tools they need to deliver a more personalised service to passengers.
“With what we’ve experienced during the COVID-19 pandemic, the need for agile airport operations is clear,” said Dave Batic, CEO, Port Hedland International Airport. “Despite the impact to aviation, we’re pleased to see passengers returning quickly to our airport. Looking ahead, our investment in both the terminal redesign more broadly and Amadeus ACUS will future-proof our operations, enabling us to harness the flexibility of the cloud and add new innovations to benefit passengers, such as off-terminal and off-airport check-in.”
