SEA Milan Airports, which includes both Malpensa and Linate, are enhancing the passenger experience with AirportLabs’ Pocket Flights technology.
The next-generation flight information solution transforms how passengers access real-time flight information by seamlessly integrating the accurate data from the airport’s Flight Information Display System (FIDS) with the convenience of their personal smartphones, with no need to download any app or share private information, eliminating data privacy concerns.
Passengers simply have to scan a QR code to gain direct access to a comprehensive flight details page, where they easily search for their flight and opt to receive real-time updates.
“We are thrilled to join forces with SEA Milano, a forward-thinking organisation committed to delivering world-class airport experiences,” said Bianca Fagaras, Product Manager for Pocket Flights at AirportLabs. “With its passenger-focused features and seamless integration with existing airport systems, Pocket Flights manages to improve passenger flow while maximising non-aeronautical airport revenue, thus supporting airports’ positioning as innovative leaders in the industry.”
Further reiterating its focus on creating a seamless airport experience for passengers, SEA Milan Airports has also introduced a dedicated WhatsApp channel for customers to get in touch directly with its Customer Care team. Using WhatsApp travellers will benefit from direct assistance with airport services, including food and beverage and retail queries. They will also be able to track flights by sending a chat message and interact with a chatbot that will help users find their desired information quickly and easily.
