Airports Council International (ACI) World has updated its Airport Digital Transformation handbook to provide comprehensive guidance for airports as they navigate their digital transformation in a post-pandemic landscape.
Supported by Honeywell and Mott MacDonald, ACI World’s guidance examines how new technologies and the digitalisation of existing manual processes can lead to new ways of addressing airport capacity challenges as the aviation industry recovers too pre-pandemic levels of air traffic.
The handbook provides advice on how to approach digital transformation, as well as case studies and focus areas for technology adoption.
“The COVID-19 crisis necessitates new systems and processes that are more efficient and touchless, enabling quick recovery and future growth,” said ACI World DG, Luis Felipe de Oliveira. “The challenge for aviation is to manage health issues, restore confidence, contain costs, make better use of resources, and find efficiencies, all while increasing sustainability, improving passenger experience, and maintaining safety and security.”
Developed by experts from ACI World Information Technology Standing Committee, the handbook aims to provide airports with concrete and practical advice to embark on or improve upon their digital transformation journey.
“Airport leaders acknowledge that business success is not just about the deployment of new technologies but, instead, success will come from transforming the business of airports, adapting to customers, staff, community and cultures while leveraging existing and new technologies to meet strategic objectives and goals. The pandemic may actually offer a catalyst for change, to foster greater innovation and the regulatory change needed to support it,” added Oliveira.
