Facility, engineering, transport and infrastructure solutions provider ABM has announced an expanded partnership with Edinburgh Airport.
The partnership now includes a passenger experience contract, with ABM’s Experience Solutions team ensuring a welcoming, smooth and reassuring experience for the millions of people who travel through the airport every year.
Myles Grima, Head of Service Delivery & Transformation at Edinburgh Airport, said: “Every touchpoint across the passenger journey plays an important role in shaping the experience people have when they travel through Edinburgh Airport. We are pleased to expand our partnership with ABM, whose teams have been a trusted presence at the airport for more than 15 years.
“ABM’s ability to deliver a fully integrated service that combines operational expertise with a strong focus on passenger support, ensures we can maintain a welcoming, efficient and well-managed environment for the millions of people who travel through our airport each year. This appointment reflects our confidence in ABM’s capability to scale services while continuing to support the smooth running of a busy international gateway.”
The contract’s passenger and operational support services include front-of-house assistance, passenger enquiries, wayfinding and terminal navigation, security preparation guidance and onward travel information, as well as airport operations support during delays and cancellations. These complement ABM’s existing portfolio at Edinburgh Airport, the company says, which already includes facilities management and staffing solutions.
Kelly Parish, Vice President, Transport & Aviation at ABM, said: “Creating positive, memorable airport experiences is critical to every service we provide, every day across 75 airports, supporting millions of passengers. This contract will see our team members becoming the friendly face of the airport – embodying the Edinburgh personality to ensure that everyone is met with knowledgeable, people-focused support at all touchpoints.”
The new contract started on 1 February 2026 and has almost 200 ABM team members delivering terminal cleaning, travel retail and passenger experience services.
